Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
I just got a new MacBook Air M1 running BigSur. Dropbox does show up in the Finder sidebar and it appears the Dropbox files and folders on my Mac have synced with Dropbox.com. However the dropbox icon does not show up in the tool bar at the top of the screen. Plus, I downloaded the Dropbox app but it won't start. error message is shown below. I am not on a network share. Don't know what is the deal with permissions. Suggestions?
Thank you for getting back to me. The error message I receive is at the top of this stream. FYI I have deleted and re-downloaded the installer numerous times and always get the same result. Also shut down and restarted the computer after deleting the installed app and the installer. None of that worked. I am running Mac OS BigSur version 11.4.
You asked for the full error log. It is very long. Here it is:
The advanced reinstall works (as does re-initializing the drive, reinstalling the macOS, and then restoring files/applications/etc from a Time Machine backup previous to the appearance of the problem). However, the Cannot Start Dropbox error keeps coming back—in some cases after any restart, or after sleep (note: my SSD is set to never sleep), or—as in this last reinstall of Dropbox—upon the first attempt to start Dropbox at the end of the install process. I have made sure the Dropbox app is allowed incoming traffic through the firewall, I have excluded the Dropbox app from being scanned by Bitdefender anti-virus.
Dropbox has become unusable. This is a REAL problem, as I use it to coordinate with colleagues (other consultants) for work. If Dropbox doesn't fix this new (only began in the last two weeks - no changes in my software/OS during that time) problem soon, I will have to abandon it for some other cloud service. I like Dropbox and have never had problems like this before.
My M1 Mac started showing this "Couldn't start Dropbox" error this morning. I've uninstalled, reinstalled (126.4.4618), and performed the advanced reinstall, always with the same error on startup. I finally renamed the DropBox folder then reinstalled. It recognized it as a "new" install, but still ended up with the same error message.
Error file contains:
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!