cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Great and all as it is to hear how we use Dropbox, we want to know how you use it! Day to day, big projects, sharing files with friends and family - we want to know about it.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox application suddenly not working with Windows 11

Dropbox application suddenly not working with Windows 11

PDub81
Helpful | Level 6

Yesterday, I noticed that Dropbox was no longer connected on my laptop running Windows 11.  There is no system tray icon for Dropbox, and clicking on the start menu app icon does nothing at all; same for "Open Dropbox" on the website.  I've uninstalled, reinstalled, rebooted multiple times, tried different firewall settings, redownloaded the installer, but no luck with anything.  A previous thread discusses a similar problem, but no solution:
https://www.dropboxforum.com/t5/Apps-and-Installations/Windows-11-Upgrade-and-cannot-get-Dlox-to-wor...

1 Accepted Solution

Accepted Solutions

Re: Dropbox application suddenly not working with Windows 11

PDub81
Helpful | Level 6

I found the solution by logging out of my Windows 11 user account and downloading Dropbox while logged in on the Visitor account.  I switched back to my user account and was able to open the Dropbox app and link my account.  Very strange.

View solution in original post

9 Replies 9

Re: Dropbox application suddenly not working with Windows 11

Hannah
Dropboxer

Hey @PDub81, welcome to the Dropbox Community.

 

Sorry to see you're having trouble with our application.

 

Have you tried the offline installer for Windows to see if that works?

 

Let me know how it goes.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: Dropbox application suddenly not working with Windows 11

PDub81
Helpful | Level 6

Thank you, Hannah.  I will try it when I get home tonight and report back 😊

Re: Dropbox application suddenly not working with Windows 11

Hannah
Dropboxer

Not a problem, sounds good! 

 

Let us know how it goes!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: Dropbox application suddenly not working with Windows 11

PDub81
Helpful | Level 6

The offline installer didn't work.  Same problem as with the other installation.  I click on the Dropbox icon and nothing, and no Dropbox folder visible in the file explorer.

Re: Dropbox application suddenly not working with Windows 11

Megan
Dropboxer

Hey @PDub81, sorry to jump in here! 

 

Can you try an advanced re-install on your end, and let me know how it goes?


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: Dropbox application suddenly not working with Windows 11

PDub81
Helpful | Level 6

I followed these steps and it doesn't work.  Clicking the Dropbox icon does nothing, still no system tray icon either.

Re: Dropbox application suddenly not working with Windows 11

PDub81
Helpful | Level 6

Dropbox for S Mode is a workaround that allows me to open the files I need in the apps I use, but I can't consider this a permanent solution.

Re: Dropbox application suddenly not working with Windows 11

PDub81
Helpful | Level 6

I found the solution by logging out of my Windows 11 user account and downloading Dropbox while logged in on the Visitor account.  I switched back to my user account and was able to open the Dropbox app and link my account.  Very strange.

Re: Dropbox application suddenly not working with Windows 11

Hannah
Dropboxer

Happy to see that you managed to resolve this, @PDub81!

 

If you come across any issues again, don't hesitate to reach out.

 

See you around the Community and have a great weekend!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropboxer
  • User avatar
    PDub81 Helpful | Level 6
  • User avatar
    Megan Dropboxer
What do Dropbox user levels mean?
Need more support?