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Dropbox.exe - Bad Image

Dropbox.exe - Bad Image

bbethel
Explorer | Level 3

I keep getting this pop up error message when my computer starts up or if I try to open the Dropbox App:

Dropbox.exe - Bad Image

C:\WINDOWS\SYSTEM32\security.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc0000020

Any ideas how I can clear this please?

7 Replies 7

Walter
Dropbox Staff
Hey @bbethel; welcome to our Community!

Could you please temporarily disable any antivirus you may have running on your computer and try re-installing the app?

Let me know how it goes!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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bbethel
Explorer | Level 3

Hi Walter, thanks for your response! I have tried this and I am still getting the same error. I d/l'd the offline installation, turned off wifi, uninstalled AV software, installed the Dropbox app and when I went to open it, same error message... 

Did I miss a step or do something incorrect?

Lusil
Dropbox Staff
Hey @bbethel, could you send us a screenshot of the error message by any chance? 

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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bbethel
Explorer | Level 3

Hey @Lusil , see below:

bbethel_0-1612564568609.png

 

Jay
Dropbox Staff
Hi @bbethel, are you certain that the download of the Dropbox desktop application was successful?

Could you try downloading it using a different browser? 

Jay
Community Moderator @ Dropbox
dropbox.com/support


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bbethel
Explorer | Level 3

Hi @Jay , thanks for the suggestion, I tried downloading with a different browser,  installed and unfortunately, same thing...

Jay
Dropbox Staff
Thanks for the info, after some research on the internet, this appears to be a random Windows error which could occur with any program.. 

It doesn't seems to be directly related to Dropbox, but could be a sign of another issue inside your Windows installation. Have you tried updating Windows to see if this helps?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

  • User avatar
    Jay Dropbox Staff
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    bbethel Explorer | Level 3
  • User avatar
    Lusil Dropbox Staff
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