Dropbox passwords extensions (both for Firefox and Chrome) can't find desktop app on Windows

[RomainT]

 Today the browsers extensions (both for Firefox and Chrome) stopped detecting the desktop app on my Windows computer (on my Mac it's working as expected).

I reinstalled both the desktop app (version 1.2.40) and the extensions, rebooted the computer, but the extensions still can't find the desktop app.

It was working find yesterday. Any idea?

Thanks!

[Jay]

Hi @RomainT, thanks for posting today!

In order to look into this matter in more detail, could you contact the support team directly using this link?

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

[RomainT · Accepted solution]

Hi,

I solved the problem by uninstalling Dropbox Passwords then reinstalled it.

Apparently, the "reinstall" option of the executable is not enough (maybe because it doesn't enforce a reconnection).

I still don't know why this bug happened all of a sudden, but here is how I fixed it.

Thanks for the help anyway. 🙂

[Jay]

Glad to hear you were able to resolve this matter, @RomainT.

If you need any further assistance, please let me know. Enjoy your week ahead!

[Flotilla]

This just solved my exact same problem bothering me for weeks - thank you!

[RomainT]

The problem still arises sometime with no apparent reason. Even if the reinstall trick is simple it's just boring.

Either Passwords desktop app or the browser extension is behaving incorrectly and this should be investigated by the Dropbox team.