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Dropbox symbol has a red square box

Dropbox symbol has a red square box

Andre15
Explorer | Level 3

Hi there

The Dropbox symbol shows a red square and I cant find a description.

What does that mean? Dropbox says "alles auf dem neuesten Stand"  (ie. all actualized)

Thanks, André

Screenshot 2022-12-06 20.14.22.png

11 Replies 11

Rich
Super User II

@Andre15 wrote:

The Dropbox symbol shows a red square and I cant find a description.


You have a pending notification in the Dropbox application.

 

Jay
Dropbox Staff

Hi @Andre15, thanks for bringing this to our attention.

 

If you open the Dropbox desktop application by clicking the icon, do you see any yellow messages on the various sections?

 

Do you have multiple monitors on your machine?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Andre15
Explorer | Level 3

Hi Jay

Thanks for your reply. No, I dont see any yellow messages. I just have a separate monitor attached to my laptop computer.

Regards, André

Andre15
Explorer | Level 3

its a different symbol. it doesnt show up on the list.

Jay
Dropbox Staff

Could you try temporarily disconnecting the second monitor, if possible, and see if the icon changes to a number or another image?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Andre15
Explorer | Level 3

It did not change the symbol. But during today the red square has disappeared, no idea why. I didnt even restarted the computer. Well its kind of 'solved' - its description though is missing in the list of symbols.

gbm
Collaborator | Level 9

I at present have one of those red squares too. Mothing of note when I open Dropbox on-line. I hoe mine dispperas too. Might have been caused by accidentally going over allowed GB limit today, but corrected that right away.

Hannah
Dropbox Staff

Thanks for letting us know, @gbm.

 

What do you see when you hover over the Dropbox icon there? Do you see any error messages?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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gbm
Collaborator | Level 9

 It had a  '2' in the box earlier, but changed to a blank red box. And now again has a '2' in it.

 

Assumed it must be number of notifications, but don't see any.

 

Hovering Says Dropbox 181.4.5678 and 'Up to Date'

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    gbm Collaborator | Level 9
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