Dear Dropbox Forum,
Since the update the Dropbox to v169.4.5684, it has completely stopped working - not sync at all. It does not start automatically when Windows starts (Windows 10). When I manually start the app and click on the taskbar icon, Dropbox displays the message: "Dropbox is experiencing some issues. Before opening online-only files and folders, right-click and choose Make available offline."
I have tried restarting the computer and changing the wifi network (including trying a mobile hotspot), but nothing works.
And seeing this post https://www.dropboxforum.com/t5/Create-upload-and-share/Sync-Issue-Windows-10-Sync-Stuck/td-p/599377 , I tried to do the same thing, but I cannot even uninstall Dropbox.
When I go to Apps --> Apps & Features --> Dropbox and click Uninstall, it says: "Windows cannot find 'C:\Program Files (x86)\Dropbox\Client\DropboxUninstaller.exe'.
Then I check the 'C:\Program Files (x86)\Dropbox\Client' folder; indeed, the Uninstaller file is not there.
Instead I find the file DropboxUninstaller.exe in the 'C:\Program Files (x86)\Dropbox\Client_169.4.5684' folder. But when clicking on it, it shows: "Dropbox fails to uninstall." And the green progress bar stops. When I copy this Uninstaller file to the 'C:\Program Files (x86)\Dropbox\Client' folder, clicking Uninstall shows the same error message and the process is just stuck.
I also notice something strange:
- The folder 'C:\Program Files (x86)\Dropbox\Client_169.4.5684' does not contain the 'Dropbox.exe' application file.
- The folder 'C:\Program Files (x86)\Dropbox\Client' contains a 'newDropbox.exe' application file (which never launches when Windows starts anymore).
Please help. Thank you very much.