How to restore the Dropbox icon in the sidebar of Finder in macOS

[ck9]

As you see in this screenshot, I do have a shortcut for Dropbox in my Finder sidebar. But the folder icon is not Dropbox's original icon. I don't remember how this happened, but it has been like this since Catalina. Now I'm on Big Sur.  Anyway to restore Dropbox's original icon?

[Lusil]

Hi there @ck9, let's see what we can do on this. 

It could be that the desktop app isn't running and syncing properly. 

Could you first check if the Dropbox icon appears next to your computer's clock on your menu bar? 

If it doesn't, you'll have to manually relaunch it from your applications menu. 

Have a look and let me know how it goes, thanks!

[ck9]

It’s running and syncing. I tried reinstalling the app but no good.

If there is a way to completely remove all Dropbox setting files altogether please let me know.

[Lusil]

Sorry to hear that, @ck9. 

You can follow these steps to uninstall the desktop app from your computer. 

Give it a go and give me a shout if you have any trouble along the way. 

[ck9]

I’ve already tried a simple uninstall but failed.

Any way to uninstall everything including all settings so that I can start fresh?

Or any way to restore the icon simply?

[Lusil · Accepted solution]

You can try following the first few steps of the advanced installation to uninstall the desktop app. 

However, since it's still running on your computer, could you go through your preferences and check the location of the Dropbox folder?

[ck9]

It worked! Thanks!

[Lusil]

Glad to hear that, @ck9!

If anything else comes up in the future, don't hesitate to give us another nudge. 

In the meantime, I hope you have a lovely day ahead of you!

[phardy007]

I have the same situation. I no longer can access a shortcut on my favorites. I tried the steps for the uninstall and got to the terminal but then it wouldn't let me enter a password? Just got stuck with the password icon. Any ideas?

[Hannah]

Hey @phardy007, thanks for the nudge here.

Can you let us know which version of macOS you have?

And do you see the Dropbox shortcut in 'locations' now instead?