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I can't uninstall the Dropbox application; says extensions are in use

I can't uninstall the Dropbox application; says extensions are in use

Dunca
Explorer | Level 3
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Keeps saying that the extensions are in use and won't delete

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
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Thanks for the update!

Now, please open the 'Activity Monitor'. It should be under Applications > Utilities.

Then, check to see if there are any items that refer to Dropbox, or if you recognize any programs that you may have linked to Dropbox and follow these steps:
  • Click on the line that references the process to select it
  • Click on the 'X' at the top left corner of the screen.

Just make sure not to click on the 'X' that closes the window.

After this, try to uninstall the Dropbox app again.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

7 Replies 7

Hannah
Dropbox Staff
Go to solution
Hey @Dunca, thanks for reaching out and sorry to see you're having trouble with this.

Are you using a Windows or a Mac computer?

Let me know and we'll go from there!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Dunca
Explorer | Level 3
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iMac Hannah

Hannah
Dropbox Staff
Go to solution
Thanks for the update!

Now, please open the 'Activity Monitor'. It should be under Applications > Utilities.

Then, check to see if there are any items that refer to Dropbox, or if you recognize any programs that you may have linked to Dropbox and follow these steps:
  • Click on the line that references the process to select it
  • Click on the 'X' at the top left corner of the screen.

Just make sure not to click on the 'X' that closes the window.

After this, try to uninstall the Dropbox app again.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Dunca
Explorer | Level 3
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cool - all done, cheers

Hannah
Dropbox Staff
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Perfect, I'm happy to hear you were able to successfully resolve this.

If you need anything else, make sure to let us know.

Have a great day and a happy new year! 🙂

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Lrrryo
New member | Level 2
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Just read your reponse on uninstalling, and I'm not getting the same result. I'm trying to uninstall and reinstall because of a problem and just can't uninstall... keeps telling me there are extensions open. Other ideas? Thx

 

Lrrryo

Mac OS High Sierra

MacBook Pro

Nancy
Dropbox Staff
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Hi @Lrrryo, thanks for posting here today.

Do you mind if I reach out to you via email instead, so that we can have a closer look into this?

Let me know!

Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Top contributors to this post

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    Nancy Dropbox Staff
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    Lrrryo New member | Level 2
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    Hannah Dropbox Staff
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    Dunca Explorer | Level 3
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