cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: I cannot setup Dropbox Backup on my Basic account. Set up grayed out.

I cannot setup Dropbox Backup on my Basic account. Set up grayed out.

Podblast
Explorer | Level 3

During installation I am encouraged to turn on the Dropbox Backup feature.

 

I would love to! Why can't I click "Set up" to continue?

 

Podblast_0-1670933099862.png

 

Things I've tried:

- Click "Not right now" and come back to it in Preferences later. Still the "Set up" button is disabled, but further to this now this popup window is stuck open. Clicking "Not right now" and then "Continue to Dropbox" does nothing... I can't even click the X to close this window.

- Uninstall/reinstall the Dropbox app. I've gone through the "Advanced re-install" found here: https://help.dropbox.com/installs/advanced-reinstall

- Ask support chat for help. They refer me to use Twitter or Facebook to talk to a specialist, or to use the forum, and so here I am.

 

I will continue to search the forum for similar issues - though I'm not really sure what I could possibly be doing wrong. The app has little to no settings and I've modified none of them.

 

Some info:

Version: 162.4.5419

OS: Windows 10 x64 21H2

I am not linked to any team or business account.

I have manually synced one text file, once, just to see that it's working, by copying it into the Dropbox folder.

36 Replies 36

Walter
Dropbox Staff

Hey @Podblast, thanks for keeping us in the loop here.

 

Would it be OK if we reach out via email to have a further look internally at this point?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Podblast
Explorer | Level 3
Hi Walter,

Yes this is fine. I take it you can grab my email via my account information.

Megan
Dropbox Staff

Hi @Podblast, I just sent you an email!

 

I'll be more than happy to continue troubleshooting with you there. Cheers!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

RR88
New member | Level 2

Hi,

I am getting exact same problem on my win10(22H2) now, I tried everything as on the post, any updates for solutions?111.png

Podblast
Explorer | Level 3
Hi RR88,

I’m currently waiting on a response from the engineering team about this.

If we end up coming up with a solution or a root cause I will post it here.

Hannah
Dropbox Staff

Hey @Podblast, we appreciate you still being here and please do update us, when you have more info!

 

As for you @RR88, can you let us know if you have the most recent stable version of the app installed?

 

You can see this info, by hovering over the Dropbox icon in your system tray.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

aristeidist
Explorer | Level 4

I have exacly the same problem! Jesus!

Walter
Dropbox Staff

Hey @aristeidist, sorry to hear about this.

 

Can you please let us know if you've attempted any troubleshooting steps like rebooting your computer or reinstalling the app at all since you first noticed this?

 

If you did and this persists, can you let us know the app's exact status and version as shown in your menu bar/system tray and clarify your computer's exact OS version?

 

Thanks so much!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

aristeidist
Explorer | Level 4
Yes I have tried all these and more (such as completely uninstalling onedrive).It s Windows 11 and have downloaded and re installed the latest dropbox app.

Hannah
Dropbox Staff

Hey @aristeidist, can you please let us know the exact version of the Dropbox app that you have installed?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?