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I cannot setup Dropbox Backup on my Basic account. Set up grayed out.
During installation I am encouraged to turn on the Dropbox Backup feature.
I would love to! Why can't I click "Set up" to continue?
Things I've tried:
- Click "Not right now"...
I go "manage backups" and then "open backup settings" which opens the app in my PC and has the same problem
FYI the app crashes in this screen and does not respond at all that and does not respond at all.
- Can u try to upgrade to v170? I think that should fix the issue
- Walter
Dropbox Community Moderator
Hey aristeidist, did you had any luck with the most recent version of the app?
I will try in a few days that I will have acces to that PC again and let you know. Thanks for the feedback.
I downbloaded v.170.4.5895. Still same problem
- Megan
Hi aristeidist, can I send you an email, in order for us to have a closer look into this?
- Yea please!
- Megan
Hi aristeidist, I just sent you an email, I'll see you there!
I'm having the same issue and have followed all of the troubleshooting steps in this thread, but no luck so far. I'm on 171.3.6099
- Megan
Hi Wannachupbrew, welcome to our Community!
Now, based on the info you provided, it seems you're using our Beta version. This could be the culprit of your Backup issue.
As a first step, I would suggest that you downgrade from the beta version. You can go into your account settings on the Dropbox website and turn Early releases off. After that, install one of the stable builds of the Dropbox application.
Keep me posted on the results!
Sorry, I should have also mentioned that I had the issue on the stable build too (170.4.5895) which is what made me try the beta to see if it was fixed. Just tried 170.4.5895 again and I'm still having the issue on both builds.
- Megan
