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I don't see my updated content on my PC after installing Dropbox there.

I don't see my updated content on my PC after installing Dropbox there.

Alexalex65
Explorer | Level 3
Go to solution

I'm running Dropbox basic on my Mac and I'm able to share folders with others. Files are visible online so all is fine so far. For fun I have installed Dropbox on my iPhone which is also working fine. Now I also need to work on a PC sometimes. I have installed dropbox and logged in but I only see my older dropbox folder content but not how it is today on my Mac. What to do?  

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Hi @Alexalex65, could you please send me some screenshots of your Dropbox folder locally, versus what you see online?

 

I'd love to have a visual of this! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

6 Replies 6

Megan
Dropbox Staff
Go to solution

Hi @Alexalex65, let's jump right into this! 

 

When you access your Dropbox folder on your PC, do you see any Dropbox syncing icons next to your files and folders? 

 

Also, can you clarify the app's syncing status at the moment? Is it syncing, or up to date?

 

Keep me posted, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Alexalex65
Explorer | Level 3
Go to solution
Hi, there are no syncing icons next to the folders and files on the PC. And sync status is ‘up to date’ but it isn’t.
(Note, I don’t want my PC to overwrite my online and mac files and folders, it should be the other way around)

Megan
Dropbox Staff
Go to solution

Hi @Alexalex65, you mentioned that you see no syncing icons when you check your Dropbox folder locally.

 

Is it possible that you're looking at the wrong Dropbox folder? If you locate your little Dropbox icon -the one next to your WiFi, on your task bar- and click on it, you should be able to have a pop-up window.

 

There, on the top right part of this window you should be seeing some small icons; with the Dropbox folder being one of them. If you click on it, you should be re-directed to your Dropbox folder. Have you tried accessing the folder that way? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Alexalex65
Explorer | Level 3
Go to solution
Hi Megan, yes I did. I see different content on my pc as online.

Megan
Dropbox Staff
Go to solution

Hi @Alexalex65, could you please send me some screenshots of your Dropbox folder locally, versus what you see online?

 

I'd love to have a visual of this! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Alexalex65
Explorer | Level 3
Go to solution

Thanks for your help but I have switched to Google Drive to solve the issue quickly.

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    Alexalex65 Explorer | Level 3
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    Megan Dropbox Staff
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