Apps and Installations
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I am seeing an error in my Dropbox app for iOS 12.2 on both my two iPads AND on my iPhone whenever I go into the app and click on the Files icon at the bottom...it tries and then immediately returns “Unable to Load Folder”. It’s got nothing to do with whether wireless is turned on because the iPhone has cellular turned on for Dropbox.app and BOTH iPads do not even have cellular but are WiFi only. This is new...it was working before...
I’m running App version 136.2.2.
OK, I started having the same problem a few days ago. I just logged out and back into the Dropbox app on the iPad, no change.
Then I uninstalled and reinstalled and logged back into Dropbox.
Still, the "Files" tab shows "Unable to Load Folder".
iPad Pro 12.9" original version, iOS 12.2, Dropbox app version 136.2.2
Wait - while checking the app version, I saw "Clear Cache" and tapped it.
Now "Files" is working again! Woohoo!
(but uninstalling should have fixed this, ahem)
I’m the original poster. I have tried a dozen times to clear the cache, and now have completely uninstalled the app and reinstalled it (for the third time) and it still does not work. I keep seeing the eternal “Unable to Load Folder”. It’s a bug, folks, and repeatable on all my iOS devices, my phone which is cell+WiFi, and both my iPads which are WiFi only.
What I CAN do is manually search for a file, and then I can click on the ... menu and choose “Show in Folder” and then it brings up that directory path, but this is a poor workaround because although I can walk back up that tree, I eventually reach the top “Files” folder, and once I click on that, it’s back to la la land with Unable to Load Folder. IT CANNOT LOAD THE ROOT FOLDER.
OK, just to be clear, what solved it for me was clearing cache on the Dropbox app.
1) Click on Account on the bottom of the left sidebar
2) Click on the blue gear in the top left corner of the left sidebar
3) The "Settings" popup page will appear.
4) Scroll down and you will see "Clear Cache"
5) Tap that.
Problem solved. At least for me.
For more info on available support options, see this article.
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