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Mac OS Dropbox Update filled up my hard drive completely! Files still show as being online only.

Mac OS Dropbox Update filled up my hard drive completely! Files still show as being online only.

Sosebot
Helpful | Level 5
Go to solution

I updated to the new desktop version of Dropbox, and in re-syncing my files, it completely maxed out my hard drive! Previously my hard drive was only about 25% full, as most of my files were stored Online Only. After the update, the finder displays they are STILL Online Only, but my disk is completely full, so Dropbox will no longer continue to sync. And I cant save anything on my computer because the disk is full. This update royally screwed my machine and I need to work.
Please help?!

MacOS Ventura 13.3.1
M1 Max

64GB

1 Accepted Solution

Accepted Solutions

Sosebot
Helpful | Level 5
Go to solution

Hi— Yes, after spending 2 hours on the phone with Apple, and 3 hours at the Genius Bar, I was able to get it resolved. However, only because my housemate is a software engineer and he worked some magic for me.
The "New" Dropbox for Mac OS filled my hard drive with "System Files", to a degree my computer wound't function because there was no hard disk space.


My housemate was able to remove the files through the Terminal, and then I did a system re-install.
I uninstalled Dropbox and removed all Dropbox items from my machine. BUT the system was still writing over 3000 functions per second back-and-forth to my hard drive. This was caused by Dropbox. After rebooting a few times in Safe Mode, this behavior finally stopped. I re-installed Dropbox but NOT The new update.

This is 100% on Dropbox, and I lost over $1200.00 of work that day. This update is HORRIBLE everyone should stay away.

Additionally, the new icons in the finder that indicates if files are local or in the cloud are confusing and unnecessary. The current Cloud icon or Green Dot work really well. DB really messed up on this one IMO.

View solution in original post

5 Replies 5

Walter
Dropbox Staff
Go to solution

Hi there @Sosebot, sorry to hear about this.

 

Could you send us a screenshot of the app's status as shown in your menu bar at the moment and another one showing us where you spotted the hard drive space discrepancy?

 

As for the expected changes with the new desktop app for Mac OS, you can have a look here.

 

In any case, please keep us posted! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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RobE2
Explorer | Level 4
Go to solution

It has happened to my Mac as well after installing the update.

AngelfishFran
New member | Level 2
Go to solution

This has happened to me today also, have you manage to resolve it? Losing half a days work trying to sort it!

Sosebot
Helpful | Level 5
Go to solution

Hi— Yes, after spending 2 hours on the phone with Apple, and 3 hours at the Genius Bar, I was able to get it resolved. However, only because my housemate is a software engineer and he worked some magic for me.
The "New" Dropbox for Mac OS filled my hard drive with "System Files", to a degree my computer wound't function because there was no hard disk space.


My housemate was able to remove the files through the Terminal, and then I did a system re-install.
I uninstalled Dropbox and removed all Dropbox items from my machine. BUT the system was still writing over 3000 functions per second back-and-forth to my hard drive. This was caused by Dropbox. After rebooting a few times in Safe Mode, this behavior finally stopped. I re-installed Dropbox but NOT The new update.

This is 100% on Dropbox, and I lost over $1200.00 of work that day. This update is HORRIBLE everyone should stay away.

Additionally, the new icons in the finder that indicates if files are local or in the cloud are confusing and unnecessary. The current Cloud icon or Green Dot work really well. DB really messed up on this one IMO.

Sosebot
Helpful | Level 5
Go to solution

Cute idea, but not even enough space on my disk to save a screenshot. Finally got this resolved but it was a horrible experience.

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    Sosebot Helpful | Level 5
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    AngelfishFran New member | Level 2
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    RobE2 Explorer | Level 4
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    Walter Dropbox Staff
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