Mac OS Ventura - incompatible?

[twid]

I am a new premium subscriber as of yesterday.  I updated to MacOS Ventura on Wednesday. Trying to open the Dropbox desktop app and I receive the error above.  

Thanks,

[Jay]

Hi @twid, thanks for bringing this to our attention.

Are you clicking a link to open the app via the browser?

Have you tried reinstalling the app from this link?

This will help me to assist further!

[twid]

I get farther in Chrome but still cannot run the .dmg file.

[Hannah · Accepted solution]

Sorry to jump in here, @twid.

Can you try our offline installer, to see if that helps?

[twid]

Using the offline installer it worked.

THANK YOU!!!

[Hannah]

That's awesome news, @twid! Thanks for keeping us updated!

I'm happy to see it worked and if you need anything else, make sure to let us know.

Have a great day!

[twid]

Your support team is the best!

Thank you both!

[parukas]

Fresh Ventura install on Intel chipset, only Chrome installed before Dropbox - installer does nothing, going on website says - you got us installed, open the app!

Thanks for google found this thread.

Offline installer worked 🙂

J

[radlyeel]

I just found this thread a few minuts ago when I upgraded to Ventura (MacOS 13.0.1)  I've been a paying Dropbox user for years..  I have an M2 Macbook, and I downloaded both installers mentioned above, Dropbox 161.4.4923.dmg and DropboxInstaller.dmg.  Neither one works.  At one point I had a "Dropbox.app" in the Applications folder, but all it did was open a Finder window on my local Dropbox folder.  Any real help would be appreciated.

[Megan]

Hey @radlyeel, I'd be happy to help! 

It might sound trivial, but have you tried to reboot your device? After that, can you try to run the installer again? Let me know if you get any specific errors too.

Keep me posted!