Microsoft Word file (.docx) Online will not open in Edge and chrome on Dropbox on my windows

[YousifGarabet]

[YousifGarabet]

Note: I can open it with google docs but not with word for the web

[Walter]

Hi @YousifGarabet; welcome to our Community and happy Monday!

Can you please check if you get the same results after clearing your browser's cache, on another browser or an incognito window with no extensions or plugins running? 

If this persists, could you let me know which app is your default one for opening this kind of files as shown within your account's Connected Apps tab online? 

Thanks a bunch! 

[YousifGarabet]

Dear @Walter I tried all what you said but with no luck, there is still same issue 

[Walter]

Thanks for the update Yousif! 

Can you let me know how exactly are you accessing this file and if this happens for only this specific file or others as well? 

[YousifGarabet]

Dear @Walter thanks for your response 

Any word files uploaded on my dropbox drive(online) are not opening with Word for web but when I open them with google docs it works fine

[Lusil]

Hey @YousifGarabet, thanks for the additional information! 

Out of curiosity, do you see the relevant app being listed under your Connected Apps on the website?

If you do see it, have you tried disconnecting and reconnecting it again? 

Let us know how it goes, cheers!

[YousifGarabet]

Dear @Lusil I only have Word for web and google docs 

[YousifGarabet · Accepted solution]

Dear @Walter @Lusil  thanks for your help 
toady I opened and suddenly it opens normally without touching any thing 
thanks 😘

[Lusil]

That's great to hear, @YousifGarabet!

If anything else comes up in the future, don't hesitate to get back to us. 

In the meantime, I hope you have a lovely day ahead!