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New M2 Macbook Pro Venture - Can't complete Dropbox install

New M2 Macbook Pro Venture - Can't complete Dropbox install

MAPauto
Helpful | Level 5
Go to solution

I've migrated the owners Intel MacBook to a new M2 MacBook Pro

The migration went fine, but Dropbox wouldn't start afterwards.

I removed the app and ran the installer from the web page, it downloaded, launched the setup window, confirmed creds (incl MFA) just fine, then goes to a blank white window with a little pink box that says only "There was a problem completing this request"
After a bit, the pink box clears, leaving a white window.

The icon does not appear in the top bar, the app won't launch from the application folder.
There are a series of processes in Activity Monitor that look like they apply to Dropbox.

Since then I've rebooted, uninstalled from an offline silicon mac installer, removed /library/dropboxhelper and ~/.dropbox  and tried an installer from a couple of versions back  (all stable, no beta)  - always the same result, pink box on white window.

User does have admin rights.

What do I do next to work this out?   

1 Accepted Solution

Accepted Solutions

MAPauto
Helpful | Level 5
Go to solution

OK - looks like I've got it going now.

I tried a couple more things, pretty sure the actual fix though was removing the entries for Drop box in Privacy → Accessibility and the run on log in entry for Dropbox.

Then make sure there's no dropbox processes running

 

Then run the installer again, and this time it completed.

View solution in original post

4 Replies 4

Walter
Dropbox Staff
Go to solution

Hi there @MAPauto, sorry to hear you're having issues with this.

 

Could you send us a screenshot of the error or the last screen you can get to so that we can have a visual too?

 

Have you ensured that this is not caused by an antivirus or a firewall running on the computer by the way?

 

Any additional information is more than welcome! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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MAPauto
Helpful | Level 5
Go to solution

It is not AV or firewall.

 

It's just an empty white window with the open close max buttons... 

 

I don't have a screen shot at the second, but it's just the window you sign into, with all the content removed.

 

MAPauto
Helpful | Level 5
Go to solution

OK - looks like I've got it going now.

I tried a couple more things, pretty sure the actual fix though was removing the entries for Drop box in Privacy → Accessibility and the run on log in entry for Dropbox.

Then make sure there's no dropbox processes running

 

Then run the installer again, and this time it completed.

Walter
Dropbox Staff
Go to solution

Glad to hear it's sorted now and thanks for keeping us in the loop too @MAPauto 

 

See you around the Community and take care!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

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