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Startup error on the Dropbox desktop app on macOS Monterey 12.6

Startup error on the Dropbox desktop app on macOS Monterey 12.6

JohnSmith4
Explorer | Level 3

Hello. My Mac is running on OS Monterey 12.6.

 

Today, I was cleaning out some of my files and I received the following message from Dropbox:

 

Error MessageError Message

 

"Couldn't start Dropbox.

This is usually because of a permissions error. Sorting your home folder on a network share can also cause an error.

Please contact Dropbox support with the following info for help:

/var/folders/ld/[sensitive data].txt"

 

The "sensitive data" above is a text file directly linked to my machine, which I don't feel comfortable putting on the internet.

 

I've done complete installs and uninstalls several times. Dropbox was given Full Disk Access in my System Preferences. I don't know what else to do. I can't see any way to access Dropbox support though, outside of the bot. Please help! Thank you.

13 Replies 13

Nancy
Dropbox Staff

Hi @SuuCh10, hope it’s OK to jump in. 

 

Have you also made sure to provide Dropbox with full-disk access on your device? If you’re not sure about this, please check these steps

 

In case that doesn’t make any difference, we can log a ticket for you and have our support team investigate this further.

 

Keep me updated!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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SuuCh10
Explorer | Level 3

Thanks but it still doesn't work.

 

 

Nancy
Dropbox Staff

Thanks for updating me, @SuuCh10

 

I logged a new ticket for you, so that we can check this further. Please reply back to me, when you get the chance.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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SuuCh10
Explorer | Level 3

Hi there,

I tried again. This time is working. I have no idea why but it is now.

It was down for a few days. Thank you so much.

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    SuuCh10 Explorer | Level 3
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    Nancy Dropbox Staff
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