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Ubuntu 22.04 Dropbox Trayicon changes to 3 dots

Ubuntu 22.04 Dropbox Trayicon changes to 3 dots

redman5087
Helpful | Level 6
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Ubuntu 22.04 clean install...
At start the dropbox trayicon is displaying correctly.
After a lockscreen and returning to the desktop the trayicon changes to 3 dots.

dropbox_error.png

 

from the terminal: dropbox status: up to date

1 Accepted Solution

Accepted Solutions

redman5087
Helpful | Level 6
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Maybe I need todo more testing but it seems with the latest version of

"appindicator and KStatusNotifierItem support" extension, it fixes the problem.

Reverting back to "ubuntu Appindicators" extension and the problems is back there.

 

So disable ubuntu appindicators and install the following extension
https://extensions.gnome.org/extension/615/appindicator-support/ 

View solution in original post

11 Replies 11

Megan
Dropbox Staff
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Hi @redman5087, let's look into this! 

 

So, when you click on the three dots, what do you see there? Can you also let me know which version of the app you've installed on your device? 

 

Let me know more, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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redman5087
Helpful | Level 6
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When I click the 3 dots I see the regular dropbox menu.
Dropbox version: 156.4.4908

Walter
Dropbox Staff
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Hey @redman5087, sorry to jump in, but I just wanted to mention that there's a more recent version of the desktop app which just came out.

 

Could you give it a go from this page and let us know how it goes?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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redman5087
Helpful | Level 6
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Dropbox version 157.4.4801 does NOT fix the problem...
Thanks anyway for both of you trying to help.

 

Hope this gets fixed soon

Jay
Dropbox Staff
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Hi @redman5087, could you try reinstalling the Dropbox desktop application to see if this helps?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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redman5087
Helpful | Level 6
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Reinstalling the dropbox application didn't helped.
Same problem.

 

Several users are complaining about this...
More info:

https://askubuntu.com/questions/1407189/ubuntu-22-04-lts-dropbox-icon-systray 

Already a bug tracking:
https://bugs.launchpad.net/ubuntu/+source/nautilus-dropbox/+bug/1971558 

redman5087
Helpful | Level 6
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Any news on the problem?

Walter
Dropbox Staff
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Hi @redman5087, thanks for the nudge on this!

 

Can you try uninstalling the version from Ubuntu software center and install the deb from our website instead?

 

Let us know if this helps!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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redman5087
Helpful | Level 6
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Hi @Walter , I never installed it from the ubuntu repository or software center
I downloaded the deb always from the dropbox website....

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