Unable to update to MacOS on File Provider using macos 14.3.1

[RamseyM]

Hello,

Whenever I get the message "Dropbox strongly recommends updating to MacOS on File Provider" I go through the motions of doing the update and immediately after reinstalling Dropbox get the same message again. This has happened many times now.

the one at the bottom showed first, the one at the top immediate afterwards

This is a new MacBook, which had been updated from a Time Machine backup from a laptop with an Intel chip.

I wiped the flash drive and did a clean install, hoping this would sort the issue. It didn't.

Any ideas, anyone?

[Walter]

Hi there @RamseyM - sorry to hear you're having issues with this.

When you say you did a clean install, did you perform an advanced reinstall as outlined here?

If that's so, let me know here and I'll send you an email to investigate further. 

Thanks!

[RamseyM]

Previously I had clean installed the OS. Now I did went through the clean install for Dropbox.

It was necessary to go through, again, the update for File Provider and again it didn't work.

[RamseyM]

[Walter]

Thanks for the additional information and the screenshots too @RamseyM 

Would it be OK if we reached out via email to investigate further internally at this point? 

[RamseyM]

Of course, Walter. I'd welcome a conversation by email, and if you need to dig more deeply that would be fine too.

[Walter · Accepted solution]

Thanks for the cooperation @RamseyM - you've got