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Re: Updated Mac to OS 13.2 - Error Message that "Dropbox.app is damaged and can't be opened&amp

Updated Mac to OS 13.2 - Error Message that "Dropbox.app is damaged and can't be opened"

BaliThai
Helpful | Level 6
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I just upgraded my Mac Studio to OS 13.2 Ventura (from Monterey). I had logged on as a local administrator to do this. Upon logging out as the local admin and logging back in as the user, I received a pop-up error message that states ""Dropbox.app" is damaged and can't be opened." Upon clicking the info icon on that error message, I get the attached information from the macOS User Guide.

 

Can anyone help me figure out what I need to do to get Dropbox working on my computer? Thank you.Screenshot 2023-02-01 at 10.29.36 AM.jpgScreenshot 2023-02-01 at 10.28.59 AM.jpg

10 Replies 10

BaliThai
Helpful | Level 6
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So to just complete this thread - the advanced uninstall/reinstall didn't work - in that the terminal commands did not work. Our IT department finally got involved and we finally just did an uninstall (steps 1 - 2 of the advanced instructions for Mac), had to go into Activity Monitor to manually force quit the Dropbox.app again, did step 3, skipped step 4 and just downloaded Dropbox for Mac, installed it and it is now working. No one was sure why step 4 did not work for us, but at least I have it up and working!  Thank you for all of your help.

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