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change user on desktop app (PC Win 10)

change user on desktop app (PC Win 10)

ajs4files
Explorer | Level 4
Go to solution

I have two accounts, and have recently transferred most of my files from one to another where I have more storage. Unfortunately, that is not the account that exists in my desktop app, and thus my files aren't syncing properly. As a precaution, I copied all my current files to a separate desktop folder, but I don't want to work on any of them until I get the sync linked to the correct account. So far, I have tried logging out of my old account and reinstalling the desktop app. The old account had a temporary larger storage space, but that has expired.

 

How do I change the linked account on my desktop? Do I have to uninstall the app and delete my old account and then reinstall the app with the second account the only one active?

 

I don't want to work on any of those files until I can sort out the sync problem.

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

Hi @ajs4files 

 

You need to :

 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

8 Replies 8

Mark
Super User II
Go to solution

Hi @ajs4files 

 

You need to :

 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

ajs4files
Explorer | Level 4
Go to solution

I think this finally did it! It looks like all the important stuff is now accessible and I have the right account linked to the desktop app. Thanks a lot!

nadz67
Explorer | Level 3
Go to solution

Hey Team, 

 

So I'm a heavy dropbox user - as such I have a personal account linked to my desktop. However, I want to unlink that account and so I can link a new dropbox account that I am using more regularly. 

 

How do I do this?!

I can't seem to find any instructions anywhere - only instructions on how to sync if I were completely new to Dropbox. 

 

Someone send help please. 

Jay
Dropbox Staff
Go to solution

Hi @nadz67, thanks for posting.

 

I've merged your post to this thread, which has the answer to your query.

 

If you need any further assistance, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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BeachBum1085
Explorer | Level 3

I have 2 logins for Dropbox.

But the only way to see the second login & folders is through the Dropbox webpage.

FileExplorer (on laptop) has no login option for a different Dbox login.

How do apps and FileExplorer change Dbox logins?

 

I'm trying to delete the old Dbox login after I move the files to the new login.

But none of my apps can change what login I see for Dbox.

Rich
Super User II

@BeachBum1085 wrote:

FileExplorer (on laptop) has no login option for a different Dbox login.


You need to sign out of the first account before you'll be able to sign in to another. There can only be one individual account linked to your computer.

 

BeachBum1085
Explorer | Level 3

(I'm using Windows 10)

The answer does not work.

Using the Dropbox URL, I logged out of my old account and logged in to the new account.

While I can see the new files and folders on the Dbox web page, FileExplorer and other apps still see the old Dropbox. Apparently there isn't a way to update apps and FileExplorer to use the new acct.

 

Apparently having multiple accounts is not useful so I will copy all the old acct Dbox files to the new one.

 

And then I'm guessing I have to remove the Dbox app (it doesn't work anyway), then delete the Dbox entry in FileExplorer?

 

Then what?

 

Sign on to the new acct using the web page?

How do I get the Dropbox folder to show up in FileExplorer?

Jay
Dropbox Staff

Hi @BeachBum1085, if you sign out of the Dropbox desktop application, and then sign into the other account, that account's files will then begin to sync down to your computer. 

 

What error did you get exactly when trying to do so?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Jay Dropbox Staff
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    BeachBum1085 Explorer | Level 3
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