Add root level folder Dropbox Business Standard

[Rothman and Company]

I use Dropbox Business Standard and am the admin.  I have 4 root level folders that I see if I open the Dropbox folder on my computer or at dropbox.com.  I want to add a fifth.  Can I?  On Dropbox.com, the +Create button is greyed out.  In Finder in my Dropbox folder on my computer, if I click on File in the menu bar, New Folder is greyed out.  If I create a new folder on my desktop and try to drag it into my Dropbox root folder, it bounces back.  If I'm already inside one of my Dropbox subfolders, I have no trouble creating new folders there.  What is going on?

[Jay]

Hi @Rothman and Company, thanks for bringing this to our attention.

Are you trying to create a private folder, shared folder or team folder on your account?

A screenshot of the greyed out Create button on the site would be helpful, along with where you're creating it.

This will help me to assist further!

[Rothman and Company]

 

[Rothman and Company]

 

[Hannah · Accepted solution]

Hey @Rothman and Company, sorry to jump in here. 

If you go to the content tab in your admin console, are you able to create a team folder from there?

If you can do it from there, but not the all files page or your main Dropbox folder, you might have the top-level content management setting set to "only admins".

Setting this to "everyone" should allow you to create folders from "all files" and your Dropbox folder.

[Rothman and Company]

That worked, thank you.  In the circumstances, I left the setting as is, but created the folder I wanted from the Content page.