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Add root level folder Dropbox Business Standard

Add root level folder Dropbox Business Standard

Rothman and Company
Explorer | Level 3
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I use Dropbox Business Standard and am the admin.  I have 4 root level folders that I see if I open the Dropbox folder on my computer or at dropbox.com.  I want to add a fifth.  Can I?  On Dropbox.com, the +Create button is greyed out.  In Finder in my Dropbox folder on my computer, if I click on File in the menu bar, New Folder is greyed out.  If I create a new folder on my desktop and try to drag it into my Dropbox root folder, it bounces back.  If I'm already inside one of my Dropbox subfolders, I have no trouble creating new folders there.  What is going on?

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
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Hey @Rothman and Company, sorry to jump in here. 

 

If you go to the content tab in your admin console, are you able to create a team folder from there?

 

If you can do it from there, but not the all files page or your main Dropbox folder, you might have the top-level content management setting set to "only admins".

 

Setting this to "everyone" should allow you to create folders from "all files" and your Dropbox folder.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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9 Replies 9

Jay
Dropbox Staff
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Hi @Rothman and Company, thanks for bringing this to our attention.

 

Are you trying to create a private folder, shared folder or team folder on your account?

 

A screenshot of the greyed out Create button on the site would be helpful, along with where you're creating it.

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Rothman and Company
Explorer | Level 3
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 Screenshot Dropboxcom.jpg

 

 

Rothman and Company
Explorer | Level 3
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screenshot finder.jpeg

Hannah
Dropbox Staff
Go to solution

Hey @Rothman and Company, sorry to jump in here. 

 

If you go to the content tab in your admin console, are you able to create a team folder from there?

 

If you can do it from there, but not the all files page or your main Dropbox folder, you might have the top-level content management setting set to "only admins".

 

Setting this to "everyone" should allow you to create folders from "all files" and your Dropbox folder.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Rothman and Company
Explorer | Level 3
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That worked, thank you.  In the circumstances, I left the setting as is, but created the folder I wanted from the Content page.

ramisamo
Explorer | Level 3
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Hi Hannah, i am having the issue here on the desktop app. I have already set the permission to everyone, but on my PC whenever i try to create a folder in teh top level, i cannot see the full right-click drop down, and then i get an error saying destination folder access denied. However i have set our company top level setting to ALL. please help. 

Hannah
Dropbox Staff
Go to solution

Hey @ramisamo, can you send me a screenshot of the location you're trying to create the folder in?

 

Also, I'd like a screenshot of the error, so I can investigate further.

 

Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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ramisamo
Explorer | Level 3
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ok thanks

Jay
Dropbox Staff
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Hi @ramisamo, you will only be able to create folders on the business account via the admin console. It isn't possible to do so via Explorer.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Jay Dropbox Staff
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    ramisamo Explorer | Level 3
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    Hannah Dropbox Staff
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    Rothman and Company Explorer | Level 3
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