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Camera Upload on Android not working

Camera Upload on Android not working

DreamingUser5389
Helpful | Level 6
Go to solution

I am on an Android device with Camera Uploads turned On. Up until April 4, 2023 all new photos were uploaded to DB automatically. All new photos since then did not get backed up to DB. If I open the dropbox app and go to the Photos tab there is a triangle with an exclamation, when I click on it I get a message: "Couldn't upload some photos. Review these photos to try again." All of the new photos since the 4th are listed and if I hit retry, I get the same error. If I go to the photos tab and hit upload, select the photos and manually upload them, they upload with no problems... any ideas on how to get this working in an automated fashion again?

1 Accepted Solution

Accepted Solutions

DreamingUser5389
Helpful | Level 6
Go to solution

When I opened the dropbox app this morning and went to the photos section I hit the retry button again and it worked! I tried taking a few new photos and they were automatically backup up. It looks like it's working again! (I see I got a Dropbox app update yesterday.)

View solution in original post

4 Replies 4

Hannah
Dropbox Staff
Go to solution

Hey @DreamingUser5389, thanks for bringing this to our attention.

 

It might seem insignificant, but can you try to turn camera uploads off from your settings and then back on, to see if that helps?

 

Keep me posted.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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DreamingUser5389
Helpful | Level 6
Go to solution

I tried turning Camera Uploads off and back on and it did not work. I also tried disconnection from wifi and reconnecting and that did not work.. I disabled battery saving optimizations for Dropbox and that did not help. I looked at the permissions and everything seems to be ok there. I also tried restarting the phone after all changes and still no go.

Hannah
Dropbox Staff
Go to solution

Thanks for the update, @DreamingUser5389.

 

If you connect through mobile data, instead of your WiFi, do you see any difference?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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DreamingUser5389
Helpful | Level 6
Go to solution

When I opened the dropbox app this morning and went to the photos section I hit the retry button again and it worked! I tried taking a few new photos and they were automatically backup up. It looks like it's working again! (I see I got a Dropbox app update yesterday.)

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    DreamingUser5389 Helpful | Level 6
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    Hannah Dropbox Staff
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