Can't clear sync queue which is blocking all other syncs

[Georgesmiley]

My Dropbox account on my work Windows 10 laptop has stopped working.

this seems to be because it's stuck trying to sync a file that no longer exists:

It's been doing this for days.

Those 8 files are just blocked - they won't update, because I can't make Dropbox forget the non-existent file. 

I've tried recreating the exact file name with a dummy file to see if that unblocks it. I've done all the restoring links/permissions stuff. This is driving me nuts. Any help appreciated. 

[Jay]

Hi @Georgesmiley, thanks for messaging the Community!

What happens if you click the 'View' button in the screenshot?

Could you try quitting the desktop app, clearing the cache folder, and then see if this helps?

Keep me updated with any progress!

[phoebelynphotography]

I have the same issue too; I haven't been able to cancel the Dropbox queue, which has been stuck for days. I've tried quitting and opening up Dropbox again, clearing its cache history, and nothing seems to work. I wish there was a way I could simply right-click all the items it's trying to upload and cancel them.

Does anyone have a solution for this?

[Walter]

Hi there @phoebelynphotography - sorry to hear about this.

Could you please let us know the desktop app's status and version as shown in your system tray/menu bar and your device's OS version?

Also, have you tried moving the files that are being uploaded out of your Dropbox folder? 

Let us know more and we'll take it from there. 

[phoebelynphotography]

Hi Walter, thanks for your help!

My desktop is a 2020 iMac with macOS Ventura 13.5.2. and my Dropbox app is v185.4.6054. I tried a few things, and afterwards, the ~8GB folder I've been to trying to upload for over a week successfully uploaded!

However, before this occurred, when I moved files that are being uploaded out of my Dropbox folder and dragged them back in, they wouldn't show up in the Dropbox upload monitoring tab on my menu bar. I knew there should've been more files set to upload, but Dropbox was only showing 16 or so items uploading at a time. It was super laggy, showing about 16 items trying to upload at once. Then I started typing this response, and when I looked back at Dropbox everything had uploaded! Weird. But I'm so glad it finally synced.

Thanks again for your help.

[Walter]

No worries @phoebelynphotography - I'm glad to hear it's sorted now and thanks for keeping us in the loop too.

See you around the Community and take care!