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Can't share a folder get message: "Folder updates in progress. Please try again later"

Can't share a folder get message: "Folder updates in progress. Please try again later"

AmyKC
New member | Level 2

I am trying to share a folder to gather photos from my wedding from guests. I have managed to share it with 41 people, but now I am getting a message "Folder updates in progress. Please try again later.". I set this up and got the message two hours ago, and I am still getting it now, with a variety of different emails.

 

Any help appreciated!

5 Replies 5

Megan
Dropbox Staff

Hi @AmyKC, how are you this Monday?

 

Have you tried sharing the folder using a different browser? If I were you, I'd also try an incognito mode on my current browser.

 

Can you give this a go, and let me know of the results? Thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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brainstormshelter
New member | Level 2

I tried both of those approaches and still getting the same error message.

Nancy
Dropbox Staff

Thanks for giving that a go, @brainstormshelter!

 

As an extra step, can you please try to share another folder with another user and let me know if you receive the same error there, as well?

 

I’d like to make sure that this isn’t folder-specific.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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brainstormshelter
New member | Level 2

I ended up having to delete the dropbox app from my computer and then reinstall it.

FAIRTILE
New member | Level 2

I had the same problem.
I tested the empty cache solution with no joy.

Then I tested sending to 1 user still same problem.
Then I tested less text in the note field... that worked.

I tested slots of text thereafter and then homed in on 1 specific word that causes the issue.
The word is "email"
I changed the text from "email" to "@mail"
THEN  I could share the folder.

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Top contributors to this post

  • User avatar
    FAIRTILE New member | Level 2
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    brainstormshelter New member | Level 2
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    Nancy Dropbox Staff
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    Megan Dropbox Staff
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