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Can’t share file We’ve interrupted your sharing activity because you tried to share a file that may
I have the Dropbox Plus account and I got this notice from Dropbox yesterday:
Can’t share file
We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this.
I never got any email to get this resolved. I have been trying to talk to someone since yesterday to resolve it, but nobody has helped. They sent me an email with the conversation I had with somebody in the chat, but nothing in relation on how to reinstate sharing.
Has anybody had this same problem?
I need to send big video files to clients and not able to. I'm about to cancel with Dropbox and go somewhere else.
10 Replies
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- Jay
Dropbox Community Moderator
Hi EverGiron, thanks for messaging the Community!
Have you tried messaging the team directly via a ticket? If so, could you provide us with a ticket ID?
This will help me to assist further!
I keep getting this message when I try to share a file. How do I resolve this?
We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this.
- Megan
Hey there @sherberto, welcome to our Community!
It's possible that you're experiencing this behavior on your account.
Have you recently shared and files or links that could be a breach of the Terms of Service? Did you receive any relevant emails from Dropbox, on how to proceed?
Let me know more!
I never received an email from Dropbox. This is very frustrating! How can I get this resolved. I am the only one on my team that is having this issue.
- Walter
Hey there KS_creative - sorry to jump in here, but would it be OK if we sent you an email to have a further look internally?
sure
- Walter
Thanks for the cooperation KS_creative - you've got
I am still having issues- can someone tell me what is going on? If I am "banned" can someone unban me.
- Walter
Thanks for the nudge on this KS_creative
I can see that a member of my team responded to your open ticket. Did you get the chance to see their reply yet?
yes- I got the email and deleted the flag files. Now just waiting for the ban to be lifted.
Thank you.
