Cannot See files in my Desktop folder but can see them online

[Kevinyun]

Hello all,

thank you for accepting me into the community and thank you again for taking a look at this problem and helping me with it.

My dropbox had been working fine and i never had issues. 

But two week ago i fixed my laptop and then this issue happened. 

i can see them on my online dropbox but i can't find them on my computer. Couple of times it synced properly and delete & install again. 

i can see several files on online version. 

i can not see them on my laptop.

Please help me with this issue.

Thank you

[Nancy]

Welcome aboard the forum, @Kevinyun!

From what I understand, you’re part of a Business team, correct? 

Is there any chance that your team admin has enabled team selective sync for your Dropbox folders? This would prevent them from syncing to your local device indeed. 

If that’s not the case, do your folders contain any of these characters in their name? 

And finally, what’s the current syncing status and app version of your Dropbox app? 

Keep me updated.

[Kevinyun · Accepted solution]

Hello advisor !! 

i've request to access dropbox in my desktop to Techteam in our company.

i can access it in my desktop !!! thank you!