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Cannot upload mp3 - "file type not supported"

Cannot upload mp3 - "file type not supported"

thenoob
New member | Level 2

what gives

mp3 files approx 45mb in size, have alot of them, tried doing them in tiny batches everytime i get a prompt "file type not supported" its an .mp3 file , ive uploaded thousands of them, never an issue please help

3 Replies 3

Jay
Dropbox Staff

Hi @thenoob, thanks for bringing this to our attention.

 

Are you uploading the file to your own account, or using a file request to another account?

 

Do you have the Dropbox desktop application installed? Are you able to move the mp3 file into your Dropbox folder to sync to the site?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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thenoob
New member | Level 2

I have the desktop installed yes.  But I always prefer to use the Online one.

I could try it that way I guess and see if it works, ive never had an issue before

Walter
Dropbox Staff

Hey @thenoob, sorry to jump in, but could you clear your browser's cache or try another browser and let us know if you get the same results?

 

If you do, I'd appreciate a screenshot of the error you're getting so that we can have a visual too. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    thenoob New member | Level 2
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    Jay Dropbox Staff
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