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DB has full disk access, but won't sync - MacOS Ventura 13.3.1

DB has full disk access, but won't sync - MacOS Ventura 13.3.1

David W.136
Helpful | Level 6

DropBox tells me that there are 1,000 files on my disk that it can't sync. All seem to be in the same folder. DB tells me that I should give it full disk access. But it has full disk access already. I tried doing a chmod to 777 on the folder. No luck. Any suggestions?

11 Replies 11

Mark
Super User II

What version of Dropbox is it? 

 

And poss a simple one, but did you try a reinstall of Dropbox? Its possible the data base is corrupt


 


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David W.136
Helpful | Level 6

Thanks, Mark.

 

I haven't tried a reinstall because it sounds drastic, at least going by https://help.dropbox.com/installs/advanced-reinstall. I have many hundreds of GB of files, and I depend on DropBox, so I'm avoiding reinstalling until all other possibilities are exhausted.

 

My DB version is v173.4.6706

 

Thanks again...

Hannah
Dropbox Staff

Hey @David W.136, thanks for bringing this to our attention.

 

What's the current sync status, when hovering over the Dropbox icon in your menu bar?

 

Also, if you try and move one of those files out of the Dropbox folder and then back in, does that help it sync?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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rhettk
New member | Level 2

I am experiencing the same here.  Some files sync, yet the Dropbox app is stuck "syncing" 1 file and not progressing.  MacOS Ventura 13.3.1(a) with latest Dropbox app.  I've reinstalled the app and it's still not finalised the last remaining file.  

 

How can I identify which file is not syncing?  Why can't the client give any further detail so that I might be able to troubleshoot it?

 

Megan
Dropbox Staff

Hi @rhettk, let's jump right into this! 

 

Can you clarify the app's current syncing status, along with the version of the Dropbox app that you're using? 

 

You should be able to hover your mouse over the little Dropbox icon, next to your WiFi on the menu bar, in order to find the version there.

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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rhettk
New member | Level 2

Hi Megan

 

Thanks but this response doesn't address my query.  Namely, why the clients do not show which file(s) are remaining to be synced.

 

I found a file that was not syncing by looking carefully at the icons in Finder for each subfolder in the Dropbox archive.  That revealed a single folder without a tick mark.  Following the folders revealed another folder, after another, and another, before finally revealing a file deep in my Dropbox which had not synced (a "conflict" file with another computer created by Dropbox).  I deleted that file and suddenly the sync was completed.

 

It is not apparent to me why the Mac client had failed on this conflict file.  Other PCs syncing the same Dropbox account were not failing. 

 

It's also not apparent why the Dropbox app is failing to identify problems in any way that is helpful to diagnosis.

 

Dropbox really should be identifying these problems in a better manner. 

 

 

 

Megan
Dropbox Staff

Hi @rhettk, how did you check for your syncing status, in order to see the syncing file?

 

Did you hover over the little Dropbox icon, on your menu bar, or did you click on it, and check the pop-up window? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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David W.136
Helpful | Level 6

Sorry t he delay in responding; there was a lot going on since Monday.

 

At your suggestion, I made a copy of one of the deleted file, moved it outside of DB, deleted the original, and then moved the copy into DB. It hasn't helped; DB still lists that file as one of the 1,000 it cannot sync. 

 

Here's a copy of what the hover message says:

CleanShot 2023-05-11 at 11.50.55.png

 

Thanks for your help with this.

Walter
Dropbox Staff

Hey there @David W.136, thanks for the additional information and the screenshot too!

 

Could you maybe try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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