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Dropbox automatically adding my name to files

Dropbox automatically adding my name to files

trebbi
Explorer | Level 4
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Does anyone know why Dropbox is automatically adding my name to files that I upload when I get a request for upload? Is there anyway to prevent this? 

 

Thank you!

1 Accepted Solution

Accepted Solutions

Graham
Community Manager

Hi everyone,

 

I just wanted to provide an update here. It is now possible to submit file requests without including your user name but the action to change the naming convention must be done by the person requesting the file. It's pretty easy and can be done by using the following process.

When creating the File Request, simply click on the trashcan icon next to the "Sender's name" field to remove this from the incoming files.

 

Graham_0-1699013132069.png

 

 

I hope this makes using File Requests a little bit easier for you all. 

 

Thank you for you patience and for choosing Dropbox!

 

Have a great day!

Graham

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13 Replies 13

Hannah
Dropbox Staff
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Hey @trebbi, welcome to our Community and happy Monday!

 

Are you logged in to your Dropbox account when uploading files to the file request?

 

And are you uploading files from your Dropbox or your computer?

 

Keep me posted.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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trebbi
Explorer | Level 4
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Hi Hanna,

 

When I upload, I am uploading directly from my PC. And in regards to being logged in, I have a two Dropbox accounts, so in the Dropbox App, I'm logged into one account, and on the Dropbox website, I'm logged in through the other account. But I did a test and the issue with adding my name to the file happens from both accounts. 

 

Thanks!

Rich
Super User II
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@trebbi wrote:

Is there anyway to prevent this?


No. Dropbox appends the uploader's name to all files uploaded through a file request. There are no settings to disable this.

trebbi
Explorer | Level 4
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I did some tests and when I request files from my two accounts and upload them, my name get added on. But I did a test with a friend, and when he uploaded his file to my request, his name was not added to the file. This is very strange. 

Megan
Dropbox Staff
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Hi @trebbi, how are you? 

 

Let me ask: does your friend have a Dropbox account? If so, are they signed into the account when sending files to you?

 

Let me know, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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trebbi
Explorer | Level 4
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@Megan ! I'm good. Thank you! I hope that you're well, too!

 

My friend said yes and yes to answer your question. 

Megan
Dropbox Staff
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Hi @trebbi, do you use naming conventions on the File Request folder, by any chance? 

 

Can you also use an incognito tab on your end, where you're not logged into your Dropbox account, and then try to upload content to the File Request? 

 

If you leave the name part blank, what do you see as the name of the file? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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trebbi
Explorer | Level 4
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@Megan , as I see it, the naming convention is automatically added when I create a request. I cannot turn it off? 

 

I've tried uploading when I am not logged in to Dropbox, but then I have to add a name and email address to be able to upload, so those get added anyway. 

Jay
Dropbox Staff
Go to solution

Hi @trebbi, when you're uploading files via a file request, it isn't possible to remove the username from the file itself to ensure that files can be associated with the person who uploaded them.

 

If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future! 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Graham Community Manager
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    trebbi Explorer | Level 4
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