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Dropbox storage usage on iphone different from actual storage size on the web site

Dropbox storage usage on iphone different from actual storage size on the web site

AR36
New member | Level 2
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When checking iPhone storage on my iPhone 7 (IOS 13.1.3), Dropbox usage shows 1.38GB! In my desktop PC (Windows 10) Dropbox folder, as well as on the Dropbox.com web site, all folders and file sizes are properly sync-ed and both agree of a total file size of 198 MB. What can cause this huge discrepancy?

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AR36
New member | Level 2
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Thank you for your useful suggestions. First I cleared the cache, but it didn't make any difference. Next, I deleted and reinstalled the app. It fixed the problem. 

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2 Replies 2

Rich
Super User II
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The usage you see on your phone isn't related to the amount of files you have stored in your account. It's the total size of all data in use by the app. This could be files you've opened recently, files you've marked for offline use, cache, etc.

There's a Clear Cache link within the apps Settings, or you can uninstall/reinstall to totally clear all space used. Just know that any files that were marked as available offline will need to be marked as such again.

AR36
New member | Level 2
Go to solution

Thank you for your useful suggestions. First I cleared the cache, but it didn't make any difference. Next, I deleted and reinstalled the app. It fixed the problem. 

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    AR36 New member | Level 2
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    Rich Super User II
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