cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox stuck indexing files

Dropbox stuck indexing files

Dropbloke
Explorer | Level 3
Go to solution

My Dropbox has been stuck indexing 1,694 files for the last few days. My Dropbox folder content is different on my home and work computers. And desktop folders "don't exist"  online if I try to share a link. I"m running the newest version of Dropbox, Mac 13.3.1. I've quit DB and reinstalled. I've logged in and out both online and on the desktop app multiple times. Everything worked perfectly until the upgrade... Any thoughts?

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Hey @Dropbloke, sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

View solution in original post

33 Replies 33

Jay
Dropbox Staff
Go to solution

Hi @Dropbloke, thanks for bringing this to our attention.

 

Could you confirm the version number of the Dropbox desktop application by hovering over the icon in the menu bar?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Dropbloke
Explorer | Level 3
Go to solution

172.4.7555

Jay
Dropbox Staff
Go to solution

Can you see which files are indexing according to the Dropbox desktop application? Are there any sync issues showing in the the options under the avatar on the top right?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Dropbloke
Explorer | Level 3
Go to solution

No sync issues reported. It's been stuck at "1,694 files" for the last week. I don't think any new content syncs.

Walter
Dropbox Staff
Go to solution

Hey @Dropbloke, sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Dropbloke
Explorer | Level 3
Go to solution

Followed that procedure, logged out, and logged in. Files synced but now I have 2 Dropbox locations on my computer - one in my favorites bar, but the Dropbox under locations is now gone. I can go to it manually, but it has different content.

Jay
Dropbox Staff
Go to solution

If the Dropbox folder is in the CloudStorage location in Locations, when it should be visible. Could you attach a screenshot showing what you're seeing in Finder?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Dropbloke
Explorer | Level 3
Go to solution

The desktop app prompted an update, which I did. Dropbox once again migrated over to the cloud storage location. Everything seems synced up and working properly now. I'm guessing it was the "Fix Hardlinks" or "Fix permissions" suggestion that did the trick, followed by the update. Thanks.

Hannah
Dropbox Staff
Go to solution

Thanks for keeping us updated, @Dropbloke and I'm glad to see that the issue is now resolved.

 

If you come across this again, please let us know.

 

Have a great day!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Walter Dropbox Staff
  • User avatar
    gbonawitz Explorer | Level 3
What do Dropbox user levels mean?