Error 500 when opening shared link

[Heather LB]

I shared a link with a coworker. When they clicked the link, they got this message with a purple dart board image.

"Error (500) Something went wrong. Don't worry, your files are still safe, and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home."

I've read some articles, but none of them, I found, addressed this specific issue. I also used the chatbot option to work through the problem. I don't know what else to do to figure out why my link doesn't work.

I don't know if it matters, but the link is to 6 zip files that add up to 161,465 KB.

Thank you for your time.

[Nancy]

Welcome to the forum, @Heather LB!

Do you mind sharing a screenshot of the error message they receive on their end? 

If you open an incognito window on your browser, and try opening this link, without logging in to your Dropbox account, do you receive the same error?

Is this happening for any other shared links or just this one?

Keep me posted for any updates.

[Heather LB]

Hi Nancy,

Here is the message the receiver of my link got when they tried to use the link.

I logged out of my account and used the link in an incognito window. The link worked for me.

I just started using Dropbox; this is the first link I've tried to share. At this time, I don't have anyone else to test sharing links with to see if they work. I copied the link and sent it to my different email accounts (Gmail and Yahoo). Again, I signed out of Dropbox and tested the links. They worked for me.

Thanks,
Heather

[Mark · Accepted solution]

How did you log out of the account @Heather LB ? Do you have Dropbox installed on the computer? 

That error usually means you've made the link incorrectly and just sent the URL of a file rather than actually creating a link. Have a look at https://help.dropbox.com/share/create-and-share-link

[Heather LB]

Can you test the link? [email removed as per Community Guidelines]

Should take you to a folder with a Test Word Doc.

[Mark]

That has worked. But it looks like its a shared folder with edit permissions. Is that intentional? Does the other person have an account that they can use? 

Note: Ive never seen the way that presented to me before so not sure if its something you changed, or, Dropbox has!!

Also, one thing to think about is how you sent your friend the link.... if it was via email its possible the client has cut some of the link off the end or added extra bits on which would break the link

[Heather LB]

I think you may be right about the link I shared being incomplete. You tested it and shared it again with the person and it works now.

I appreciate everyone's help though, all great thoughts and feedback.