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External drive backup stalled and is no longer syncing

External drive backup stalled and is no longer syncing

millerjg
Explorer | Level 3

external drive backup stuck at 1 percent, changed from beta, started syncing, but now stuck at 24 percent for days... what can I do?

9 Replies 9

Hannah
Dropbox Staff

Sorry to see you're having this issue, @millerjg.

 

Are you doing this on a Mac or Windows computer?

 

What's the sync status and version of the Dropbox app at the moment?

 

You can hover over your Dropbox icon, to see this info.

 

Let me know and we'll go from there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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millerjg
Explorer | Level 3
Thx

Windows 10

Dropbox 180 4 4912

millerjg
Explorer | Level 3
Thx
Windows 10
Dropbox 180 4 4912

Calvin2DBX
Dropbox Staff

Hi @millerjg,

 

Let me see if I can help you out here.

 

There should be a status report for the app after you click to expand it, there will be a bar with text that says "Your files are up to date", "Syncing [filename]", "Syncing [x] files", or "Syncing paused until [x]"

 

Let me know what you find!


Calvin
Community Moderator @ Dropbox
dropbox.com/support


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millerjg
Explorer | Level 3
Syncing

Calvin2DBX
Dropbox Staff

Hi @millerjg,

 

Thanks!

 

Sorry if you already tried this, but unplug then re-connect the drive, and let's make sure the connection works i.e. you can access the content on the drive from your computer.

 

If it's still stuck at exactly the same percentage, a screenshot of that is always welcome for any clues we might be able to spot.

 

 


Calvin
Community Moderator @ Dropbox
dropbox.com/support


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millerjg
Explorer | Level 3

yes, ive tried all that

 

see screenshotScreenshot 2023-08-18 072157.jpg

millerjg
Explorer | Level 3
Can you help me please?

Hannah
Dropbox Staff

Hey @millerjg, since it was the weekend and it's been a couple of days now, can you check and let us know if the issue persists?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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