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Fields are grayed out and getting an "unavailable" error when trying to use a template I created

Fields are grayed out and getting an "unavailable" error when trying to use a template I created

alexdimberg
Helpful | Level 5
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I'm trying to use a template I created for a simple change order. When I go to use the template, it makes all the fields grey and say "unavailable". How can I get this to work?

1 Accepted Solution

Accepted Solutions

Nancy
Dropbox Staff
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Thanks for that! Did you also test this via an incognito window, like Hannah previously suggested?

 

I also did a search in our system and I can see you’ve been in touch with our support team about this; can you reply to our agent’s latest email, as well? I’ve left them an internal note on your behalf.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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8 Replies 8

Hannah
Dropbox Staff
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Sorry to hear about this, @alexdimberg.

 

Have you tried this from a different browser or a private browsing/incognito window, to see if that helps?

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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alexdimberg
Helpful | Level 5
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Hello! Yes - I've tried a new browser and browser settings. Thank you!

Hannah
Dropbox Staff
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How did it go, Alex?

 

Can you also clear your browser's cache and disable any extensions you might have and let me know how that goes? 


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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alexdimberg
Helpful | Level 5
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Unfortunately, it's still not working. Thank you for your help!

Nancy
Dropbox Staff
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Hope you don’t mind me jumping in, @alexdimberg! Just to clarify, you’re having an issue with your template on your Dropbox Sign account and not the Signatures page of your Dropbox account, correct?

 

Can you send us a screenshot of what you see? Feel free to mask any parts you don't want to be visible publicly.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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alexdimberg
Helpful | Level 5
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Snipping Tool Print Job.jpg

Yes, the issue is with Dropbox Sign. This is what it looks like after I choose a template (a change order in this case) the fields are where they're supposed to be but are unavailable and the the template I used is underneath this one without the fields in place. 

 

Thank you!

 

Nancy
Dropbox Staff
Go to solution

Thanks for that! Did you also test this via an incognito window, like Hannah previously suggested?

 

I also did a search in our system and I can see you’ve been in touch with our support team about this; can you reply to our agent’s latest email, as well? I’ve left them an internal note on your behalf.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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alexdimberg
Helpful | Level 5
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I did test an incognito window and just replied to the agent! They suggested I clear the cache, used a different browser, and restored my browser to default settings - which I did try and still haven't had any luck. 

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