cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

File Request - The following characters are not allowed: angle brackets \ / : ? * " |

File Request - The following characters are not allowed: angle brackets \ / : ? * " |

Dance City
New member | Level 2

Hello,

 

I'm creating a file request, like I have many time before but suddenly it is coming up with this warning:

'The following characters are not allowed: angle brackets \ / : ? * " |'

 

This makes no sense as I am not using any of these characters in my subject line. I have even just tried 1 character 'J' and it still came up with this warning and therefore unable to create the file request.

 

Any help here would be most useful.

Thank you

 

Adam

15 Replies 15

Dance City
New member | Level 2

I've sorted it. Thank you all in advance

Nancy
Dropbox Staff

I’m glad to hear the issue’s resolved now, @Dance City!

 

If you need something else along the way, we’re here for you.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

cbega
New member | Level 2

Can you share how you resolved it?? I'm getting the same error.

DeWalta
Explorer | Level 4

I am also getting the same error. can someone help?

Nancy
Dropbox Staff

Sorry to hear this, @DeWalta

 

Are you receiving this error on different web browsers on your device? 

 

Have you tried changing the title of your file request to another one, and it still appears? 


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

DeWalta
Explorer | Level 4

Hey, thank you for trying to help.

 

Yes I have tried on multiple browsers (Chrome and Safari) and operating systems (Mac OSx and iOS iPad) and in all cases I keep receiving the same error.

DeWalta
Explorer | Level 4

and yes I have also tried changing multiple titles...

Jay
Dropbox Staff

Hi @DeWalta, could you attach a screenshot showing us exactly where you're seeing this message?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

lawman99
Explorer | Level 4

Hi. I'm getting the same issue, despite creating tons of file requests successfully in the past. As with others who posted, no file request creation seems possible. Tested in Chrome and Safari - same result. 

 file_request_fail_screenshot_26062023.jpg

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Nancy Dropbox Staff
  • User avatar
    lawman99 Explorer | Level 4
  • User avatar
    Walter Dropbox Staff
  • User avatar
    justnickrich New member | Level 2
What do Dropbox user levels mean?