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How long before a Shared Link expires with Dropbox Plus?

How long before a Shared Link expires with Dropbox Plus?

KC805
Explorer | Level 4

I have an eBook that I have on DB and use a shared link to access it.    I just discovered that all the Shared Links with my Subscription Level (Dropbox Plus) doesn't allow you to change that setting.    It is a large jump in price to host just a couple of things.     Does anyone know how long a Link is good in Dropbox Plus?    Also, is there anywhere else we can share it without paying the exorbitant prices for that simple function?     

21 Replies 21

Walter
Dropbox Staff

Hey @KC805, thanks for posting on our Community!

 

Shared links do not have an expiration date by default. Could you clarify what is the exact error you're getting when trying to access the shared link in question?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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KC805
Explorer | Level 4

I have an eBook that I have offered on my website for download via a link.      I posted this a few months ago and when I tested it, it said the link expired.    I went out to DB and tried to change the settings to the link and it said that you can't change it to cancel an expiration unless I upgrade from DropBox Plus to Pro.   

KC805
Explorer | Level 4

The toggle looks like it is off, but it definitely gave me a message that the Link expired.        This has happened to a couple of people on your forums.    

KC805_0-1692742276044.png

 

 

Hannah
Dropbox Staff

Hey @KC805, was the error a Dropbox one?

 

Do you have a screenshot of it?

 

And if you just copy the link from your account, does it work?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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KC805
Explorer | Level 4

Screenshot 2023-09-03 at 1.36.50 PM.png

KC805
Explorer | Level 4

The link is a link to a document (free ebook) and it only lasts a few days.   

 

KC805
Explorer | Level 4

Yes, it is a dropbox link 

Nancy
Dropbox Staff

Thanks for clarifying, @KC805!

 

Now, since this is quite odd indeed, can we open a ticket for you instead, and take a closer look? If that's alright, we can message you to this email address.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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KC805
Explorer | Level 4

Yes please!  Open a ticket.     I need to get this fixed.    

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