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I can't share links due to a DMCA notice. What can I do?

I can't share links due to a DMCA notice. What can I do?

Luminous
Explorer | Level 3
Go to solution

I rectory received this message below earlier today from Dropbox

Hi Dropbox User,

We've received a notification under the Digital Millennium Copyright Act ("DMCA") from IFPI that the following material is claimed to be infringing:

[Removed as per Community Guidelines]

Accordingly, under Section 512(c)(1)(C) of DMCA, we've removed or disabled access to the material that is claimed to be infringing or to be the subject of infringing activity.

As a result of this notice, public sharing on your account has been disabled. We will reinstate
your account's public links if you remove the file(s) listed above from your account.

Please be aware that copyright infringement violates our Terms of Service and Copyright Policy,
which can be found at:

https://www.dropbox.com/terms#terms
https://www.dropbox.com/help/210

Also note that Dropbox has a policy of terminating the accounts of repeat infringers. If you
repeatedly use Dropbox to infringe copyrights, your account will be terminated and you will lose
access to your files.

If you believe that this DMCA notice was sent in error, you may file a counter notification. That notification must comply substantially with 17 U.S.C. § 512(g)(3) and include a statement under penalty of perjury of a good faith belief that the DMCA notice was the result of mistake or misidentification.


You can submit a counter notification using our online form here:

 

[Removed as per Community Guidelines]

or by sending it to the following address:

Copyright Agent
Dropbox Inc.
333 Brannan Street
San Francisco, CA 94107
copyright@dropbox.com

- The Dropbox Team

And after deleting the said affected files my files can't still be shared publicly as it is showing error of too many requests.
Please what can I do to enable public sharing back on my account?

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Could you provide me with the ticket ID in order to look into this matter in more detail? Thanks!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

12 Replies 12

Jay
Dropbox Staff
Go to solution

Hi @Luminous, thanks for messaging today!

 

Have you messaged the support team regarding this matter of the ban?

 

If not, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link

 

From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. Thanks!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Luminous
Explorer | Level 3
Go to solution
Thanks... But there is no option to contact the support team directly as I am given limited support.

Jay
Dropbox Staff
Go to solution

 

Try opening an incognito/private browsing window, while not signed into your account, and accessing this link

 

From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. Thanks!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Luminous
Explorer | Level 3
Go to solution
Thanks for your response...

After messaging the support team 3 days ago now, I have not receive any message from them neither a notification of recieving my email.

Jay
Dropbox Staff
Go to solution

Could you provide me with the ticket ID in order to look into this matter in more detail? Thanks!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Luminous
Explorer | Level 3
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I think this is the link to the ticket below https://dropbox.zendesk.com/hc/requests/10585914

The ticket ID is 10585914

Jay
Dropbox Staff
Go to solution

Thanks for the info, it looks like this matter may have been resolved.

 

Could you let me know if you're experiencing any further issues?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Luminous
Explorer | Level 3
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Thanks so much I really appreciate it...

aprilmoon
Explorer | Level 3
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Hi!
I also have the same problem.. Can anyone help me please? Thank you so much!!
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