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I no longer have the option to scan a picture on my mobile.

I no longer have the option to scan a picture on my mobile.

Davisfarms
New member | Level 2

The option to scan a photo from my camera roll is not there today(5/24). I used that feature yesterday(5/23) and I use that regularly to make pdf documents from pictures to save as receipts that I’m sent. Please tell me it’s coming back or I will have to find another program to use.

5 Replies 5

Megan
Dropbox Staff

Hi @Davisfarms, let's jump right into this! 

 

Can you clarify the OS of the device you're using, along with the Dropbox version that you have installed there?

 

Have you tried uninstalling, then re-installing the app, just to check if the behavior remains the same?

 

Keep me posted, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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salilbhattarai
New member | Level 2
I have the same problem as well. i’m guessing the issues started when my iPhone12 upgraded from ios 16.4 to ios 16.5.

I can take a photo from the dropbox app to scan documents and convert them to pdfs but the option to scan photos from the photo app is no longer available.

Hannah
Dropbox Staff

Hey @salilbhattarai, can you please let us know which version of the Dropbox app you're currently using?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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salilbhattarai
New member | Level 2
version 330.2

Hannah
Dropbox Staff

Thanks, @salilbhattarai!

 

I'm on the same version and I still have this option.

 

Can you tap on "account", then on the gear icon, then on "clear cache" and then restart the app, to see if that helps?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    salilbhattarai New member | Level 2
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    Megan Dropbox Staff
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