MP4 file fails to upload

[FLYONTHEWALL]

Windows 7; 600 GB free HD space; 4 GB RAM; Dropbox Plus (paid one year), currently using <30 GB.

I have tried repeatedly to upload an MP4 Audio file (a video recorded on my camera). It tells me it will take about 40 minutes (it's 942,000 KB, and my available upload speed is only 1 mbps), but it fails every time, and Dropbox simply suggests trying again. My account says I can transfer files up to 100 GB, so why am I having this problem? I am not losing my internet connection, and my computer is not particularly busy with anything else.

[Hannah]

Hi there @FLYONTHEWALL, I just replied to your previous post!

Can you please clarify if you're seeing this behavior when uploading through our desktop app or the website?

If it's the website, can you try from a different browser or a private browsing window, to see if that helps?

Keep me posted.

[FLYONTHEWALL]

Hi Hannah. 

I've been trying to transfer this MP4 file via the Dropbox website through Google Chrome (click Upload and browse for the file or folder).  

I'll try again using Firefox.

Thanks for the suggestion.  I'll post results.

[Megan]

Amazing, @FLYONTHEWALL! 

Let us know of the results!

[FLYONTHEWALL]

It worked!  With Firefox, the file uploaded successfully, but it took about twice as long as the original estimate.  Said 41 minutes, but it actually took about 80 minutes.  My upload speed is very slow, plus a backup program was running simultaneously.  

Thanks again.

[Megan]

Any time @FLYONTHEWALL! 

Glad to see it worked, and the file is now uploaded. If you need anything else, just let me know.