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Message "syncing 2 file"

Message "syncing 2 file"

evo17
New member | Level 2
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Some days ago my Dropbox stopped to sync files, so I did an advanced reinstall on my Mac (OS Ventura 13.4).

After this my files are syncing as well but Dropbox shows me the sync icon and a message "syncing 2 file" and it doesn't stop the uploading.
I tried this but it doesn't work.

Any suggestion?

Thanks in advance.

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Hey @evo17, thanks for your speedy response! 

 

If you hover your mouse over the Dropbox icon, instead of clicking on it, do you get the same syncing message? 

 

Also, what happens if you click on your avatar, on the top right part, and then "View sync issues"? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

4 Replies 4

Megan
Dropbox Staff
Go to solution

Hi there @evo17, I hope you're doing well! 

 

Could you let me know how long has the desktop app been stuck at syncing these files? 

 

If you could also hover your mouse, over the little Dropbox icon, on your menu bar next to the WiFi, and let me know the version of the app that you're using, that'd be amazing. 

 

If you could also send us a screenshot of the app's exact status, I'd appreciate it.

 

Keep me posted, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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evo17
New member | Level 2
Go to solution

Hi @Megan , thanks for your reply.

My app version is 176.4.5108.

The desktop app is showing the message, but there aren't files to sync as you can see:
Screenshot 2023-06-20 alle 16.37.25.png

Thanks!

Megan
Dropbox Staff
Go to solution

Hey @evo17, thanks for your speedy response! 

 

If you hover your mouse over the Dropbox icon, instead of clicking on it, do you get the same syncing message? 

 

Also, what happens if you click on your avatar, on the top right part, and then "View sync issues"? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

evo17
New member | Level 2
Go to solution

Hi @Megan , thanks for your help.

 

Following your suggestion I found out the problem.

 

Some months ago I tried Drobpox Backup, but then I decided to disable it. Dropbox was still trying to sync the main file (called Mac with Apple icon) that was on my computer but not online.
The strange thing is that Finder didn't show me the blu sync icon so I counldn't understand wich file was trying to sync.

 

Thanks, have a nice day!

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    evo17 New member | Level 2
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    Megan Dropbox Staff
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