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Missing files inside synced zip files

Missing files inside synced zip files

jeremy b.25
Helpful | Level 5
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I upload a zip folder from my phone to the web server and can see a zip folder in my Dropbox files.

I cliick on the folder and can see inside another fiolder with a database file(very small file) I use and then when I click on the folder I can see an audio recording and photos I have uploaded.  this is how I have structured the zip file and files and folders inside the zip file.  so I see what I expect to see.

However when i open the app on the PC-which I have uninstalled and reinstalled- all I see is the zip folder and the database file-there is no folder inside and no audio file and images inside that folder.

so the web version and the PC version are not syncing despite these being very small test files and the dropbox icon on my task bar telling me everything is up to date.

can you help?

Jez

2 Accepted Solutions

Accepted Solutions

jeremy b.25
Helpful | Level 5
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Hi
7zip works fine. So it looks like an explorer issue.
I tried it late yesterday.
Is there anything we can do with explorer or just ignore it
Thanks
Jez

View solution in original post

jeremy b.25
Helpful | Level 5
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Hi
Thanks for your help
Jez

View solution in original post

15 Replies 15

Jay
Dropbox Staff
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HI Jeremy, we recent released the ability to view inside zip files on the web, so this is what you’re seeing.

Just to confirm, after you click on the zip folder, could you clarify if you’re clicking on the folder, which is the database file, or another folder within the zip folder?

Are the audio files located in the database? How are they stored in the zip file? Are you able to extract the zip file on your desktop machine to see all files within?

Thanks in advance!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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jeremy b.25
Helpful | Level 5
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ok the ability to view zip files is good.  however this is not the problem I am having. I have attached 3 images

the zip file

1. inside the zip file- a folder and a conversr.db file-this is just the glue for associating the images

2. inside the folder is an audio file.

3. the audio files are separate and not inside the db file

when we extract the zip file on the PC program we can only see the conversr.db file- see image 4.  so not all the contents of  the zip file are uploading to the PC.

the folder which contains the audio does not appear when the user unzips the zip folder.

can you advise

thanks 

jez

1.PNG2.PNG3.PNG4.PNG

Jay
Dropbox Staff
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A quick glance tells me that the filenames of the zip file are different. Is this intentional, as in, was it renamed?

Does the zip file have a green tick on it in the Dropbox folder on your machine, confirming it was synced fully?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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jeremy b.25
Helpful | Level 5
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Apologies wrong image for zip file. The name is identical. There is no green circle despite updating software

jeremy b.25
Helpful | Level 5
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Apologies wrong image for zip file. The name is identical. There is no green circle despite updating software
Jez

Jay
Dropbox Staff
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This means that the Dropbox desktop application isn’t running, or the file isn’t in the official Dropbox folder somehow.

Could you forward a screenshot showing the entire Dropbox folder, to see if any of the files and folder are syncing?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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jeremy b.25
Helpful | Level 5
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hi

i will do this when i am back in the office tomorrow.

interestingly i have just updated my personal dropbox and can see the green tick marks.

having uninstalled and reinstalled on my work PC I did not see the green tick boxes.

i will first try and update again andthen send image

thanks jez

jeremy b.25
Helpful | Level 5
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hi

i will do this when i am back in the office tomorrow.

interestingly i have just updated my personal dropbox and can see the green tick marks.

having uninstalled and reinstalled on my work PC I did not see the green tick boxes.

i will first try and update again andthen send image

thanks

jez

Jay
Dropbox Staff
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I'm assuming the home PC has the audio test file visible? Keep us posted with any updates tomorrow!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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