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Not Receiving Confirmation Email after uploading file to a file request

Not Receiving Confirmation Email after uploading file to a file request

MoniqueShi
New member | Level 2
Go to solution

For some dropbox file requests, I do not receive the confirmation email that says "Your files were uploaded to ______"
For instance, today I had to upload my file to the file request link and I inputted my name and email hoping to receive a confirmation email. I got the "finished uploading" message after but no confirmation email. I've checked spam as well and nothing. I upload files everyday to my agents and usually I get the confirmation email. This file was a link from casting and I want to make sure I submitted successfully before the due date.

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Perfect, I'm glad we figured it out!

 

Unfortunately, there's no way for us to confirm that the file was uploaded successfully, but if you got the message that the upload finished, you should be good to go.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

15 Replies 15

Hannah
Dropbox Staff
Go to solution

Hey @MoniqueShi, thanks for bringing this to our attention.

 

To receive an email notification that your file was uploaded, you'll need to upload the file while logged in to a verified Dropbox account.

 

If you're uploading while not logged in, your email address needs to be linked to a verified Dropbox account, to receive the notification.

 

Could this be why you're not receiving it?

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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MoniqueShi
New member | Level 2
Go to solution
Oh, I see. I was not signed in.
Are you able to check in your system if my file was uploaded successfully?

Hannah
Dropbox Staff
Go to solution

Perfect, I'm glad we figured it out!

 

Unfortunately, there's no way for us to confirm that the file was uploaded successfully, but if you got the message that the upload finished, you should be good to go.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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MoniqueShi
New member | Level 2
Go to solution
Copy that, thank you 🙏

Itsteeshagreen
New member | Level 2
I was signed in and still didn’t get one.

Jay
Dropbox Staff

Hi @Itsteeshagreen, could you check your spam/junk folder in your inbox, and also try adding no-reply@dropbox.com to your contacts list for the next time?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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AnnieBoon
Explorer | Level 3

I closed my uploading window too quickly and am not sure if "uploading finished" - but I did see an graphic of a guy running through a finish line.... does that mean it went through??

Harris T Rajan
Explorer | Level 3

I did not login while sharing a file. I have a doubt if I entered my email id wrong. Need to confirm if my file reached the receiver.

Nancy
Dropbox Staff

@Harris T Rajan , can you describe the steps you took to share your file? Generally, to share a Dropbox file/folder with someone else, you need to be signed in to your Dropbox account. 

 

If you opened a file request, you can see more details about it here.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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