Forum Discussion

Gebeker's avatar
Gebeker
New member | Level 2
3 years ago

Photos uploaded to Dropbox on my desktop no longer appear on my phone

 Lately the Dropbox app on my phone has gotten worse and worse about not syncing.  Yesterday, from my desktop computer, I uploaded photos to my Dropbox account. As of today, 20 hours later, virtually none of them appear on my phone app. It's the same account, and I'm logged in just fine -- but it doesn't sync.

Anyone have any ideas on how to fix this? 

File access
Mobile
sync

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there, Gebeker, thanks for taking the time to post here.

     

    Can you please check if the photos you added to your Dropbox folder actually synced to the account?

     

    You can check this, by taking a look into your account online. If the files appear online, then the issue lies with the mobile app.

     

    If you don't see them online either, then they probably haven't synced through the desktop app yet.

     

    Let me know what you find and we'll go from there.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!