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Right Click to Copy Link won't work

Right Click to Copy Link won't work

LawsonKN26
New member | Level 2
Go to solution

I have unlinked my computer, relinked my computer, uninstalled dropbox, reinstalled, dropbox, updated my computer, restarted my computer.... you name it! And I STILL don't see the green check marks next to my files in my finder winder, nor can I right click to copy link of files.

PLEASE help me figure this out. Having to use the broswer/website for dropbox and copying links to my files to send to others is so inefficient.

Getting so frustrated and feel like I've tried every solution on these forums.

1 Accepted Solution

Accepted Solutions

Lusil
Dropbox Staff
Go to solution
Thanks for letting me know, @LawsonKN26
 
I’ve followed up a ticket to the email address associated with your Community profile, so please check your inbox for my latest message. 
 
Looking forward to hearing back from you!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

15 Replies 15

Lusil
Dropbox Staff
Go to solution
Hi @LawsonKN26, sorry to hear that. 
 
As a first step, could you please let me know what the Dropbox icon that’s next to your computer’s clock shows when you click on it? Is it still syncing or up to date?
 
Thanks in advance!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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LawsonKN26
New member | Level 2
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It is Up To Date with a little green checkmark

Lusil
Dropbox Staff
Go to solution
Thanks for the swift reply, @LawsonKN26
 
Could you also confirm if you’ve tried the following steps:
  • Click on the Dropbox icon from your Desktop and quit the app.
  • Open your Activity Monitor from your Mac Utilities folder.
  • Force quit out of the instances of the desktop app that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left.
  • Re-start Dropbox from the applications folder by double clicking on the Dropbox app.
  • Click on the Apple icon in the top left of your screen.
  • Click on "force quit".
  • Relaunch the finder.
Let me know how it goes!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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LawsonKN26
New member | Level 2
Go to solution

Just did all of those steps, and still nothing. (no green checkmarks next to files and still cant right click to copy link.)

Lusil
Dropbox Staff
Go to solution
Thanks for letting me know, @LawsonKN26
 
I’ve followed up a ticket to the email address associated with your Community profile, so please check your inbox for my latest message. 
 
Looking forward to hearing back from you!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

SassyLang
Explorer | Level 4
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I am experiencing the same issue. Haven't been able to use right-click on Dropbox from Finder since the latest Mac update. 

 

Walter
Dropbox Staff
Go to solution

Hey @SassyLang, sorry to hear about this.

 

Could you please let us know the exact OS of your computer and the status and version of the desktop app as shown in your menu bar at the moment?

 

If possible, send us a screenshot of the options you get when you right click on files in your Dropbox folder on your computer too. 

 

This will help us assist further. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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SassyLang
Explorer | Level 4
Go to solution

Sure thing!

Screen Shot 2022-06-20 at 6.57.39 pm.png

Screen Shot 2022-06-20 at 6.58.21 pm.png

 

Screen Shot 2022-06-20 at 6.58.44 pm.png

 

Screen Shot 2022-06-20 at 6.59.29 pm.png

Walter
Dropbox Staff
Go to solution

Can you also send me a screenshot of how the file looks like in your Dropbox folder @SassyLang?

 

I'd like to check its syncing icon, if possible. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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