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'Save to My Dropbox' option on shared link is gone

'Save to My Dropbox' option on shared link is gone

Katzsam35
Explorer | Level 4
A day ago I realized that Dropbox removed in my opinion the best feature.
When sharing a folder with someone, you would have the option to make a shared folder, or to send them a copy.
The person would click on the link and get a option "Save To Dropbox" .
After he saved it he can do what ever he wanted with it, with out affecting your folder.
This feature is gone! This is not good at all.
17 Replies 17

Hannah
Dropbox Staff

Hey @Katzsam35, thanks for reaching out to us.

 

The 'save to my Dropbox' option isn't really gone, it's just changed places.

 

When opening a link, there should be a 'File' option at the top left. If you click that, you'll see a 'copy to Dropbox' option.

 

I hope this helps!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Katzsam35
Explorer | Level 4
I don't see that option.

Hannah
Dropbox Staff

Hmm, would you mind sending us a screenshot of the options you see?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Katzsam35
Explorer | Level 4
How do I do that ?

Jay
Dropbox Staff

Hi @Katzsam35, you can click the camera icon to attach an image, or you can copy and paste the screenshot in your next reply.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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thorgi
Explorer | Level 3

Hi,

 

I am also experiencing this issue with the Dropbox app in iOS.

 

I would open a shared link with me and the "save to my dropbox" button on the upper right corner is gone. The only options I have are either to "save to (my phone)" or "export". The "save (a copy) to my dropbox" option is still available if I open the link in the desktop version/web browser.

 

Thanks,

Ina

thorgi
Explorer | Level 3

Below is a screenshot of a sample link opened in iOS - the "save to dropbox" option used to be where the red box is.

 

c2cad4d4-0e09-40eb-b50b-28c2a8e26711.jpg

Below screenshot shows that the same link, when opened on the desktop, provides the "save to dropbox" option:

 

2023-10-10_9-13-48.jpg

Megan
Dropbox Staff

Hi @thorgi, how are you today?

 

I tested the same thing on my end, and when I try to access a link, I can see the "Save to my Dropbox" on the bottom right corner of the app. 

 

Can you walk me through the steps that you follow on your end, in order to open the link? 

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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thorgi
Explorer | Level 3

The links are usually shared via Instagram app, I'd click the link and it would normally first open the link with the in-app browser within Instagram. I'd click on "open in external browser" and it would redirect/open the Dropbox app to the folder content like that screenshot I sent. Up until maybe a month ago, the "save to my dropbox" option was available on the top right of the screenshot I sent. I'd be able to click on that and choose where in my Dropbox I want to save it to but that is no longer an option in the iOS app for me.

 

I've checked that there are no updates in the App store for the iOS app. I did recently update to iOS 17 so I'm not sure if it's related. My device is currently on iOS ver 17.0.3.

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