cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in learning how media industry leaders use Dropbox Replay? Register for our webinar here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screenshot in dropbox not working

Screenshot in dropbox not working

Briskola
Helpful | Level 7
Go to solution

Hi, I set from dropbox settings to share my screenshots via dropbox (attached photo), however the app does not create a screenshot folder for me inside my Dropbox default folder and does not create any links, and my screenshots remain in the folder they were in.

 

Screenshot 2021-03-11 at 09.17.38.png

1 Accepted Solution

Accepted Solutions

Briskola
Helpful | Level 7
Go to solution
Ok, thank you, I saw and my screenshots where located in Pictures folder, so I put screenshots destination on desktop, I uncheck "Share screenshots and screen recordings using Dropbox", then I quit Dropbox app. After restart it, I checked again "Share screenshots and screen recordings using Dropbox". Now it works. 

View solution in original post

5 Replies 5

Daphne
Dropbox Staff
Go to solution
Hey there @Briskola, I hope you're having a good day!

Can you just let me know what version of the app you have installed?

Also, what is the current sync status showing?

Looking forward to hearing back from you!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Briskola
Helpful | Level 7
Go to solution

My dropbox version is 117.4.378

Sync status is ok it upload everything of my selected folders

Daphne
Dropbox Staff
Go to solution
Thanks for getting back to me here @Briskola.

Can you let me know the exact sync status? Is it showing "up to date", or "syncing xx files"?

Also, do you have your Mac's settings to save screenshots to the Desktop? This is necessary for the Dropbox app to be able to save the screenshots.

If you're not sure about this, you can do a quick web search on how to find the location screenshots are set to save, depending on your OS version.

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Briskola
Helpful | Level 7
Go to solution
Ok, thank you, I saw and my screenshots where located in Pictures folder, so I put screenshots destination on desktop, I uncheck "Share screenshots and screen recordings using Dropbox", then I quit Dropbox app. After restart it, I checked again "Share screenshots and screen recordings using Dropbox". Now it works. 

Daphne
Dropbox Staff
Go to solution
I'm glad to hear that @Briskola!

Thanks for sharing your fix with us here too on the Community, I'm sure this info will be helpful if anyone else has a similar issue.

I'll be just a post away if you need anything. 😀

Wishing you a great weekend ahead!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Daphne Dropbox Staff
  • User avatar
    Briskola Helpful | Level 7
What do Dropbox user levels mean?