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Shared folders, why do I have to pay for someone elses files?

Shared folders, why do I have to pay for someone elses files?

Ady88
New member | Level 2
Go to solution

Someone sent me files on dropbox, to access I had to sign up for an account, fine. But now dropbox says my account is full and I need to pay to upgrade.

I have never uplaoded a file to dropbox, so my account is not full. 

I can only assume dopbox wants me to pay for the files on somone elses account. If this is the case this is an absolute con, they are already being paid for the storage by the other user, why should I have to pay to access them?

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution

Hi @Ady88, thanks for posting on the Community!

It sounds like you were shared a folder to your account. As you’ve noticed, shared folders do take up quota on all active members’ accounts.

If you only need access to view and download the files, you can ask the owner to create a shared link to the folder using the steps here.

Hope this info helps!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

1 Reply 1

Jay
Dropbox Staff
Go to solution

Hi @Ady88, thanks for posting on the Community!

It sounds like you were shared a folder to your account. As you’ve noticed, shared folders do take up quota on all active members’ accounts.

If you only need access to view and download the files, you can ask the owner to create a shared link to the folder using the steps here.

Hope this info helps!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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