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The folder ‘/FILES_FOR_NAME’ doesn’t exist.

The folder ‘/FILES_FOR_NAME’ doesn’t exist.

MPapa
New member | Level 2

I have been sent the following link:

https://www.dropbox.com/home/FILES_FOR_NAME

And when I click on it, my Dropbox opens and the following error pops up in red:

The folder ‘/FILES_FOR_NAME’ doesn’t exist.

(I have changed folder name to NAME for privacy)

I cannot open or access folder. Does anyone know why?

3 Replies 3

Walter
Dropbox Staff

Hi @MPapa - welcome to the Dropbox Community!

As this is not a shared link, rather than a copy and pasted URL from the address bar directly, what you described is normal and expected. 

If they want to share a link to a folder of theirs with you, they'll need to use our shared links feature and not just copy the URL of the folder as they see in their URL bar when navigating their own account. 

To do this they can use the steps outlined in this Help Center article: 

Let me know if this helped! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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MPapa
New member | Level 2

Thanks so much for your fast response Walter, I'll let the sender know. I will post once I have a new link to let you know if that solves my problem.

Thanks !

Walter
Dropbox Staff

Thanks for the quick follow up too @MPapa!

Keep me posted on your progress.

Until we speak again, have a lovely day! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropbox Staff
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    MPapa New member | Level 2
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