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Unwanted Automatic Offloading of Files in Latest Dropbox Version

Unwanted Automatic Offloading of Files in Latest Dropbox Version

OliverHL
Explorer | Level 4

I use Dropbox Business to store my video projects, which are often composed of a huge number of files. I'm having trouble understanding why the latest version of Dropbox automatically offloads my files when my computer is low on storage, even though I didn't initiate this action.

What's even more frustrating is that whenever I set my files to be available offline, they never seem to download. As a result, I'm always left waiting for hours, which could delay my projects. I find it extremely annoying that there's no option within Dropbox to disable this automatic file offloading without my consent.

I hope the development team can address this issue in a future update.

3 Replies 3

Jay
Dropbox Staff

Hi @OliverHL, thanks for bringing this to our attention.

 

Are you on a Windows or Mac OS device? 

 

Have you tried marking the entire Dropbox folder as available offline?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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OliverHL
Explorer | Level 4

Hi @Jay,

thanks for getting back to me, I didn't try to mark the entire Dropbox folder as offline because it would make me lose access to many files that I regularly use. I'm using Mac OS X (latest version) with the beta version of Dropbox 175.3.5544.

Jay
Dropbox Staff

Marking files as available offline means that they would download to your machine, and would stay there. 

 

As it sounds like you're on the newer version of the Mac OS Dropbox desktop application, this is a feature in order to free up space when the drive is low on space.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Jay Dropbox Staff
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    OliverHL Explorer | Level 4
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